Hi, I would like to complain on your branch in SM Centerpoint. We would like your Store Manager of SM Centerpoint to be reprimanded for the following reasons: This happened on May 1, 2016 between 7:30pm- 8:30pm, the Store Manager assigned was a gay I suppose.
1. The table were not really clean and the rug that your crew is using stinks.
We tried to clean the table that we are about to use by rubbing a piece of tissue, it turned black.
2. The customer service is poor especially the STORE Manager during the shift between 7:30pm -8pm on May 1,2016. Please check.
We ordered for Meal 11 and added 4 extra chicken and 4 extra rice.
Meal 11 were served but after 4 follow ups with the different crew and the store manager, the additional order were not served yet. Then the crew finally told us that there were no more rice, a crew also went out to buy the rice.
The store Manager did not even went out to us to apologize, he did nothing to pacify the complaining customers. WHAT A LOUSY STORE MANAGER YOU HAVE IN SM CENTER POINT BRANCH.
HE SHOULD BE REPRIMANDED FOR THAT. please give me feedback on this
This to report you that i don't like my experience eating at pizza hut sm pampanga, to be exact sm mexico, pampanga branch. This was my worst experience eating lunch at this branch!!! First, i and my daughter went there to reserved table for three, my daughter insist to eat lunch at pizza hut. They told me there were no available table and seats and i said we our willing to wait because my daughter like to eat at pizza hut. Then, after 15 minutes of waiting finally we had our table and seats. Wow we sat at almost 10 minutes no one assist us for the menu, we call the attension of the manager on duty that day and we ask for the menu, he gave us two menus. The on the job trainee crew get our order "how can i know she is just a trainee? she wear different uniform, polo shirt red." I order for pizza and pitcher of pepsi for me to avail the palm card, but unfortunately the crew said no available palm card. I was upset and ask the manager what they can do for me cause i really want to avail, the manager said still no available. I insist to avail and willing to wait for other day to getbthe card, i will give my contact number to tell me when i can get it. The manager said, no assurance to get the card from other day if i avail it today. What a freaking answer!!! but of course i calm myself, i don't want to ruin my day. FYI they still posted on the table suggest to avail palm card, if they don't have any card to give why don't they remove the post!!! Second, we our waiting for the order, we said to first give us water but no one assist us and after 5 minutes i call the attention again the manager, he gave us two glass of water with glass has stain and obviously it not sterilized that will cause on us stomach ache and diarrhea. OMG! I can't imagine they practice worst service!!! Third, the food was there but this is the very worst no one will give us fork and knife! How can we eat the foods we order if we don't use knife, fork and spoon!!! Again, we ask for the knife, spoon and fork after 5 minutes of waiting! Lastly, we ask for the bill out. They are fast moving give us the bill. I pay and now we still waiting 15 minutes for our change!!! What a hell!!! We ask again for the changed, i saw it was forgotten. Worst!!!! I swear i will not come back to eat to all pizza hut. NO GOOD CUSTOMER SERVICE!!! and I swear again, this experience i will tell to all my relative, friends, co-worker and everyone not to eat at pizza hut. I hope you will make action for this. I think all crew there need to have their seminars. Thank you!
insm dasmarinas theyre not good in services when i go there yesterday no the crew in the entrance assists us to our table and the she gi back to entrance without telling any thing and giving the menu and i wait for the other to give us the menu but in 5-10 minutes no one come in our table and we go outside the crew in the entrance just look to us and i talk to the manager to tell what happen i was disappointed so i go to other restaurant to eat
the manager in pizza hut sta mesa is very accomodative and takes care of the diners. its such an experience that i dont usually get when i eat outside. i recommend that guy , sad to say i wasnt able to grt his name. we dine last april 29,2013 around 4:30 pm .