Review of iMerex Group of Companies, Inc, Imerex Tracking

My brother send his cargo last Oct.9,2013 but up to this date Jan.8,2013 the gargo haven't delivered yet. Yesterday Jan.7,2013 my sister and I went to their main office in Sucat and raised our concern. A certain RICO PAYAWAL told us that "nakahold daw dahil may balance sabi ko pacompute ng balance na sinasabi mo kasi di na namin matatanong ang bro namin dahil namatay na sya. Nang pinadala nya yan buhay pa sya and he told our mother na end of Dec.2013 ang pinaka late na dapat madeliver yan. This guy insisted na kailangan daw ng approval ng Saudi branch my sister then asked where the cargo was he replied andito na po kaya nga lang kailangan pa ng go signal ng saudi branch kung saan pinadala ang said cargo. So he asked my contact # told us na last night he's going to call me for the updates and til this morning i've texted this RICO PAYAWAL many times pero wala syang reply i called pero walang sumasagot my sister tried too pero wala ng sumasagot.
The hell with you people of Merex Forwarders tama pala yong sinasabi ng mga nakausap namin about the service you rendered to your client. Not just TERRIBLE but FULL OF ANOMALIES at ang mga empleyado goodness from CSR to this RICO PAYAWAL punong puno ng kasinungalingan ang mga sinasabi.
I am calling the attention of all OFW's out there DON'T TRUST YOUR CARGO TO THIS MEREX COMPANY maraming kalokohan. Kung gusto nyo pong makarating ang mga padala nyo sa mga pamilya nyo dito sa pinas then DON'T CHOOSE MEREX. Such a WORST Forwarder company.