First of all i would like to say thanks to Citi hardware for completing all our house needs, why because almost what we have at home are from Citi Hardware. We loved shopping at Citi hardware because of the wide ranges and affordable prices.
But now after having this kind of poor customer service we should stop buying there. After buying many things from your store and having a excess items that we would like to return that has only exceeded 8days from your return policy we only asked for consideration as we don't need it anymore, and due to personal reason we cant return it on time. The branch manager said they cannot accept it and they need to call their boss to approved it? Waiting for almost two hours no clear response? What a poor customer service. And yet the items we are returning is most likely 1k only.
And addition to this on the same day we have plenty of items interested buying but because of this experience we left and end up not buying it.
We know that we are only one of your customer but loosing your regular customer is worst!!
Thanks
- Philippines
- Davao City
- Hardware Stores
- Citi Hardware - Head Office
Citi Hardware - Head Office - Davao City
Citi Hardware - Head Office
2.0
4 Reviews
Citi Hardware - Head OfficeQuimpo Boulevard +63 82 297 7490, +63 82 296 1821, +63 82 292 1822, +63 82 296 1823https://www.businesslist.ph/img/ph/e/_1633888767-83-citi-hardware-head-office.png
- Verified
Listing
Company name
Citi Hardware - Head OfficeLocation
Contact number
+63 82 297 7490
+63 82 296 1821
+63 82 292 1822
+63 82 296 1823
+63 82 296 1821
+63 82 292 1822
+63 82 296 1823
Website address
Working hours
- Monday: 8:00 am - 8:00 pm
- Tuesday: 8:00 am - 8:00 pm
- Wednesday: 8:00 am - 8:00 pm
- Thursday: 8:00 am - 8:00 pm
- Friday: 8:00 am - 8:00 pm
- Saturday: 8:00 am - 7:00 pm
- Sunday: 8:00 am - 7:00 pm
Listed in categories
Company description
CITIHARDWARE is a do-it-yourself warehouse type retail outlet. Its primary business is retailing of finishing construction materials such as ceramic tiles and other floor covering options, bathroom fixtures and accessories, doors and mouldings, woodworks, electrical, hardware, tools, plumbing, paint and garden tools. It carries more than 20,000 items sourced out from different domestic and foreign suppliers. It offers a variety of world-renowned brands with the latest design innovation.
Reviews
1.0
Citi Hardware - Head OfficeQuimpo Boulevard +63 82 297 7490, +63 82 296 1821, +63 82 292 1822, +63 82 296 1823https://www.businesslist.ph/img/ph/e/_1633888767-83-citi-hardware-head-office.png
1
Poor customer service at your Silay Branch, Negros Occ
1.0
Citi Hardware - Head OfficeQuimpo Boulevard +63 82 297 7490, +63 82 296 1821, +63 82 292 1822, +63 82 296 1823https://www.businesslist.ph/img/ph/e/_1633888767-83-citi-hardware-head-office.png
1
Customer Service Personnel Behaviour
Poor customer service of Ken Fabilla of Oton Iloilo branch ignoring customers that needs help. I had a bad experience with this guy several times that i just hold my temper.
1.0
Citi Hardware - Head OfficeQuimpo Boulevard +63 82 297 7490, +63 82 296 1821, +63 82 292 1822, +63 82 296 1823https://www.businesslist.ph/img/ph/e/_1633888767-83-citi-hardware-head-office.png
1
Complain
Good day Sir/Maam,
I just want to complain about yesterday.Febuary 10,2020, 10am. Ni abot ko sa CITI Hardware Bohol Dao. Tagbilaran City. Sa tiles section. Usa ko sa Inyong costumer gahapon! But ngano wala man ko gihatagan ug pagtagad! Im your costumer right? So dapat serbisyohan ko ninyo. So many staff I'd see nga nag tsismis lang, unsa diay inyong serbisyo pang tsismis lang walay pang costumer. I just want to inform you all nga costumer ko nga dapat inyong obligation. Where is your attitude called hospitability of being staff (generous reception and guest, visitors and strangers). Nawagtang gyud ni nga dapat e apply. Murag gikapoy inyong mga staff, naa koy gireklamuhan gahapon Ass. Manager daw to pero gi prioritised niya ang mag tsismis na mga staff kay sa mga costumer.
If you want to response you may call my number ******** /********.
Thank you.
Mr. Bayron
I just want to complain about yesterday.Febuary 10,2020, 10am. Ni abot ko sa CITI Hardware Bohol Dao. Tagbilaran City. Sa tiles section. Usa ko sa Inyong costumer gahapon! But ngano wala man ko gihatagan ug pagtagad! Im your costumer right? So dapat serbisyohan ko ninyo. So many staff I'd see nga nag tsismis lang, unsa diay inyong serbisyo pang tsismis lang walay pang costumer. I just want to inform you all nga costumer ko nga dapat inyong obligation. Where is your attitude called hospitability of being staff (generous reception and guest, visitors and strangers). Nawagtang gyud ni nga dapat e apply. Murag gikapoy inyong mga staff, naa koy gireklamuhan gahapon Ass. Manager daw to pero gi prioritised niya ang mag tsismis na mga staff kay sa mga costumer.
If you want to response you may call my number ******** /********.
Thank you.
Mr. Bayron
5.0
Citi Hardware - Head OfficeQuimpo Boulevard +63 82 297 7490, +63 82 296 1821, +63 82 292 1822, +63 82 296 1823https://www.businesslist.ph/img/ph/e/_1633888767-83-citi-hardware-head-office.png
1
my second home !!!
My house is very near completion. Most of the construction hardware was purchased at your Pardo Cebu branch.
Whilst I am glad that my spending cash is coming to a close, i am sorry that it also means i wont be looking forward to my visit to your Pardo branch as often. Your Manager, Mr Bricamonte, has been so helpful, arranging items not in stock, always interested and friendly. The staff are very pleasant, they recognise me, and again so helpful, nothing is too much.
Your range of items are far superior to other ( so called) Hardware stores, and your prices are consistanly lower too. That combination is the reason i decided to buy most of my items with you. The staff were a reall added bonus for me. Thank you so much City Hardware. Keith M Roberts
Whilst I am glad that my spending cash is coming to a close, i am sorry that it also means i wont be looking forward to my visit to your Pardo branch as often. Your Manager, Mr Bricamonte, has been so helpful, arranging items not in stock, always interested and friendly. The staff are very pleasant, they recognise me, and again so helpful, nothing is too much.
Your range of items are far superior to other ( so called) Hardware stores, and your prices are consistanly lower too. That combination is the reason i decided to buy most of my items with you. The staff were a reall added bonus for me. Thank you so much City Hardware. Keith M Roberts
Questions & Answers
Good day!
pwede pa po ba mag submit ng proposal for manpower services in CITY HARDWARE San Francisco Agusan del Sur branch?This is from Diamond Manpower And General Services.please contact us if it possible to have a business with your company and to discuss this matter.
thankyou...
pwede pa po ba mag submit ng proposal for manpower services in CITY HARDWARE San Francisco Agusan del Sur branch?This is from Diamond Manpower And General Services.please contact us if it possible to have a business with your company and to discuss this matter.
thankyou...
Verified Business
The accuracy of the company profile for Citi Hardware - Head Office is validated by the company owner, representative, or directory administrator.
Last update on October 2021
Last update on October 2021
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C2024-03-22