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Mcdonald's - Head Office

1.0 12 Reviews
Restaurant name
Mcdonald's - Head Office
Address
17/F Citibank Centre Building, Paseo De Roxas Avenue, Salcedo Village, Makati City, Metro Manila, Philippines
View Map
Phone
+63(2)8154708
Contact Person
JOAN MANALO

Reviews

1.0

12 Reviews
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1.0
Mcdo southwoods branch
Hnd ok makipag usap ang manager dun.

Zero rate ang customer service nila kht mga crew

Delivery sobrang tagal halos morethan 1 hour bago dumating ung order ko. Mali pa yung dalang order after nun.

Mcdonald's philippines sana paki check mga branches nyo. And sana may time management kayo every branch sa delivery.
1.0
MCDO KABIHASNAN UNFRIENDLY STAFF ANICA
Ung staff na Anica sa mcdo kabihasnan , bastos at walang modo! Bakit kayo naghahire ng mga gantong staff? I think many are more diserving sa spot nya ngaun. Oh baka naman talagang gantong services ang inooffer ng mcdo, I mean ng buong mcdo company, ung sisigawan at susungitan lang kaming mga customers. Siguro nga customer lang kami kaya ganun,customer lang kasi kami!!!!! Tinotolerate nu ung mga gantong staff? Kung ganto lang din ang maabutan ko sa tuwing oorder ako sa mcdo. Hnd nalang. Hnding hnd na ako kakain pa sa mcdo. Hnd lang ito ang unang beses na nangyare sakin to same branch. Or baka naman hnd marunong magdisiplina ang mga Managers, supervisor, head supervisor ninu? Or baka mga bastos din tong mga Leaders na to kaya naaadopt ng mga crew. Paki explain naman sakin oh kung bakit kayo may mga gantong staff. Thank you and pasensya na sa abala.
1.0
worst cashier and staff - MCDO ORTIGAS EXTENSION BRANCH
actually second time ko na naexperience. sobrang ang pangit ng service nila. tho bumabalik balik pa din ako is dahil sa product nila na masarap tlga SANA. pero dyosko kung ganyan ka pangit yung service at ugali ng staff nyo ewan ko nlng mcdo. so very disappointed. we're about to order kanina ng burger at coke float pero etong c miss cashier inuna tlga si manong grab kahit kakarating lang. waw ate. and all ang dami nilang staff sa harap ng counter ngchichismisan lng at andun pa supervisor. waw. at ngsidatingan na din yung ibang grab driver.. at walang balak c ate cashier na unahin kmi bilang kmi nmn tlga sana nauna. ganyan ba tlga mga staff nyo? sobrang tagal ang dami pa nilang dinadaldal. so ngask kami ng mahinahun mga madam. "ahh miss ikaw lng ba cashier?" girl parang wala cyang naririnig so inulit ko. "ate ikaw lng po cashier". tapos sumagot nakasimangot. oo mam bakit anu po ba order nyo. (yung boses na parang galit pa kasi bibili kami) so sabi ko float lng nmn sana at burger. sabay sabi nya ng ay wala na. puro meal nlng sabay kausap sa grab. waw ang bastos ni ate. ayaw mo kmi kausap? any suggestions? edi umalis nlng kmi

note:
pguwi nmin naisipan ko nlng mgpa grab ewan ko ba at ntagpo din na sa same branch pa ko ngorder same order. guess what. my float at burger pa mga madam. it means ayaw mgpaorder ni ate. bastos. so kailangan mg grab pa kami at gumastos ng service fee. samantalang nung ngorder kmi personal same branch ee meron nmn pala. aba magaling ???? good job cge mgdaldalan lng kayo.
1.0
Mc donalds Karangalan Pasig Worst Customer Service
Around 2am this day, I ordered chicken fillet ala king with fries and drinks, and burger mcdo with fries and drinks, after 30 mins Manager in the store called me advising that the delivery will be late due to lack of delivery riders and they will deduct the 100 gc on my bill, so I said ok. After 11/2 hour rider delivered my order, but when Im on my unit i checked the food but that is not what I ordered, so I called in the store, I ask for manager because aftr a couple of hours waiting thats what we get. I decided to cancel the order and have my money back, manager name is MYRR MANAOAG says okay they will refund the money and ask the rider to go back, but it took another 11/2 hour no one get back at me, I decided to call again and the manager says what she understand is I cancelled the order, so I ask her what is her understanding about cancelled order? Did I supposed to expect a money back or not? Then she said (opo papupuntahin ko na po yung rider pasensya na po uli) So If I didn’t call back I am waiting for nothing? Is this the kind of service that you promote? This is worst customer service I ever experienced, Store is Mcdo felix avenue cor kaginhawaan st karangalan vill manggahan pasig city. Just to clarify I returned the wrong food they deliver and You should do something about it.
5.0
biscuit and gravy.
I was wondering here in the Philippines why don't your store have biscuit and gravy or just biscuit? like in the US EVERY morning in my home city i lived i got 2 biscuit and sausage with 2 grape jelly and here you don't have any biscuit orjelly. So what i'm wondering are you ever going to start making biscuit?
1.0
Very low class management
I am Ranillou M.Idio residence in Makati. A PWD costumer in Mall of Asia. Just this morning around 11:45am. I visited your store at the Mall of Asia to buy Mc spaghetti with burger. Hoping that the priority lane is convenient for us.Since it was rush hour for the lunch. I was trying to understand one of the cashier boy whom he is not taking care the Pwd and Senior citezen line.For the four people with special card such as PWD and Senior citezen.I asked my self why it took so long yet almost 45min already past but our line is not moving. When Im about to reached the nearest area of the counter. I was shocked that this cashier was extremely over passing the Pwd and Senior citezen. He priorities the ladies in front of him which took him fast and give their needs. It took me irritated and get mad that this young cashier priorities the ladies while us as a PWD and Senior citezen trying to get our food first rather than almost 30 to 45 mins waiting just to turn his heads on us. Is this your way of teaching your store management. What a coincidence ! Teach your management well. The Pwd and Senior citezen have the right to prioritize us whether this is convenient store or any chain food store. I am very excited to eat my lunch but it turns bad and get my hypertension high. Even the one of your security guard holds my arm ready to scold me.Very Low class management and it seems like I was in the wet market not in the mall of Asia.
1.0
MC DONALD IN GAISANO MALL - ILIGAN CITY
PLEASE BE INFORMED ABOUT THIS MC DONALD HERE IN ILIGAN CITY AT GAISANO MALL - THEY ARE NOT DOING WELL IN THE NAME OF MC DONALD THE WAY OF SERVING A COSTUMER. EVER SINCE IVE BEEN IN PLENTY PLACES BECAUSE I TRAVEL. I LEAVE IN THIS CITY BUT WHAT THE FUCK IS THIS BRANCH ARE DOING ALMOST EVRERYDAY THEY HAVE AN ISSUE, LARGE FRIES NO MORE BECAUSE THERE NO MORE PACK, THE DRINKS ONLY ONE KIND IF NOT ORANGE, SPRITE, THEY DONT GIVE THE REGULAR ONE THEY ALWAYS SAY NO MORE CUP YOU HAVE TO MAKE AN ADDITIONAL, THEY DONT GIVE A FULL IN THE DRINKS IF NOT PLENTY OF ICE IT IS ALMOST HALF OF THE CUP, IN AMERICA EUROPE THE MC DONALD IS NOT LIKE THIS. IM NOT THE ONLY ONE COMPLAINING IVE HERE A LOT SAYING THIS EVERYTIME. I DONT UNDERSTAND WHY? I DONT BELIEVE THAT THIS IS YOUR SYSTEM BUY THIS BRANCH IS FUCKING THE GOOD SYSTEM OF MC DONALD
1.0
No food safety
The McDonald's branch in front of Waltermart plaridel is serving a drink with foreign object or like an insect floating. I already sent a report and the manager said it is because the counter is near to their drinks dispenser. Wtf?!
1.0
Complaint
Hi magandang araw po...ito po si jonard garnica service crew of McDonald's Aegis Cebu, RM (Vinzob baris borja) gusto ko lang po sana na mabigay na ang aking separation pay...kasi tapos napo ang aking pag exit interview.. At natapos kona lahat para mabigyan ako nang separation pay.....hanggang ngayun hindi ko pa natanggap ang aking separation pay...at Gusto ko lang sana na ibigay nyu na...salamat
1.0
Separation pay concern
Magandang araw po...ito po si jonard garnica from McDonald's aegis naka complete exit interview napo ako...at gusto ko lang magtanung sa aking separation pay..kung kailan nyu ibigay... From McDonald aegis located at cebu city RM Vinzon baris Borja
See All 12 Reviews

Questions & Answers

5
Questions
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Bernadette Santos
10 Nov, 2018
May nakukuha po bang backpay , if nagresign po kahit probationary crew pa lang po?
Antonio Antonio
25 Nov, 2017
I would like to ask if you are looking for a product depot and warehouse somehere in Rodriguez Rizal. I am an Agent and I would like to offer a Lot For Lease with a size of 26,241 sqm which I feel is ideal for your good company. The Lot is along the road and accessible going to your stores in northern part areas. Thank you.
Regards,
Tony Antonio
Smart no.09495959989
Globe no.09276788582
Ramon L. Mallari
9 Aug, 2017
I would like to send or hand over a prosal of a commercial lot along amadeo road Gen. Trias Cavite. Im Ramon Mallari of Sta. Lucia Land Global Inc. Can I get the name and the deparment head for my prosal.thank you.
View all 5 questions

Restaurant Details

Location map
17/F Citibank Centre Building, Paseo De Roxas Avenue, Salcedo Village, Makati City, Metro Manila, Philippines Get Directions
Description
It was in 1981 when George T. Yang opened the first-ever McDonald’s restaurant in the Philippines. The historic restaurant still stands on its original location in Morayta, Manila.

McDonald’s brings its food and convenience closer to every Filipino as it opens its first stores in Visayas and Mindanao. It was in 1992 when McDonald’s restaurants were put-up in the cities of Cebu and Cagayan De Oro.

In order to achieve its vision of Una Sa Pamilyang Pinoy, McDonald’s Philippines knew it had to become a 100% Filipino-owned company. McDonald’s Philippines remains all-Filipino to this day.

Today, McDonald’s has grown to become one of the country’s leading fast food chains with more than 500 restaurants nationwide. With President and Chief Executive Officer Kenneth S. Yang at the helm, McDonald’s is now a multibillion-Peso company that continues to serve Filipinos all over the country.

McDonald’s serves the world some of its favorite food like the Big Mac, Big n' Tasty, Quarter Pounder with Cheese, Cheeseburger, French Fries, Egg McMuffin, Apple Pie and Sundae. This is what we are famous for, globally and locally.

In the Philippines, we are also happy to serve local favorites like Chicken McDo, Burger McDo and McSpaghetti. These favorites were specially made to cater to the unique Filipino palate.

It was in 2005 when McDonald’s first introduced its 24-hour restaurants and all-day McDelivery service to the industry. At any time, customers can dial 86-2-36 or log-on to mcdelivery.com.ph to get their McDonald’s favorites. And then in 2014, McDonald's expanded its McDelivery service to mobile through the McDo PH App, downloadable FREE at the App Store and Google Play Store.

At McDonald’s, world-class standards are in place for quality, service and cleanliness. From responsibly sourcing product ingredients, providing efficient and convenient services to maintaining cleanliness within our restaurants - these are essential in our daily operations and procedures.
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