Reviews of Grand Champ Food Packaging Corp.

Here you will find reviews about Grand Champ Food Packaging Corp.. All reviews are checked and confirmed by our administrator, so these reviews you can trust.
26 Reviews
4.8
 
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5.0
LOW PRICE
A one stop shop. Too many items to choose from. Low price yet quality items served. Very organized order process flow. Hope that you also grant a payment terms with your regular client. Tagging Ms. Debbie and Ms. Grace for always assisting my orders, Thank you so much! and to other personnel as well! Keep safe. God bless and more power!
5.0
My Honest Review on Grand Champ Packaging
Professionals and Easy to deal with. Accommodating and respectful staff. keep it up.
Suggestion:

on your Product list (google sheet) , include link for actual picture of the item :)
4.0
Good quality, cut-price packaging products, product availability, on time response, on time delivery
I had a great time working with Grand Champ. Their team are reliable and provide the best service. I definitely would like to recommend them to retailers, SME and even big companies. I hope they'll be able cater to locations outside Metro Manila.
4.0
prompt reply
Thank you for prompt responses to my inquiries. Hopefully you can make full list with actual pictures, dimensions, minimum order quantity per item of all your products for easier navigation on your website and ordering process.
5.0
Very accommodating
The staff are very accommodating, even on late inquiries they responded quickly.they provide every details you need.
Definitely will do transaction again.
LISTING OWNER
Hi Laurence, Sir, thank you for your positive feedback, we try to be efficient as always.
5.0
Grand Service
The Staff are very efficient and accommodating. I am very satisfied with this company's service. Very professional hence, I will definitely re-order from them. ????????????
LISTING OWNER
HI Ma'am, thank you for your five stars rating review, we thank our team members for the positive experience you experienced. Thank you and we will share your appreciation to them.
5.0
1 stop shop for all your packaging needs
The 1st in mind for our Restaurant Packaging Needs. With online ordering system, cashless payment, friendly and accommodating staff. Saves you a lot of time & energy. Makes business a pleasure all the time.
LISTING OWNER
Hi Ma'am/Sir, thank you for your feedback, having an ear to listen in our customers, we felt that even pandemic, our team work harder to fill in the gap, our Customer Service Engagement Team members always ask in which areas we could improve and building a positive relationships to our customers are now having a wonderful effect on our performance, not 100% perfect and we are still continuing to monitor the need of each customers. Thank you for your positive feedback.
5.0
LOW PRICE
LOW PRICES AND A ONE STOP SHOP. We've been a regular customer for years now. I am stating this review in be half of our Company I am working with. Hope you could grant a payment terms with your regular customer like us. =)
LISTING OWNER
HI Sheena, thank you so much for sharing your positive experience, we will check with Accounting regarding the payment terms as there may be some criteria. Thnnk you again!
5.0
Very reliable supplier
They would accommodate your request no matter how little the amount of your order. The lead time is short, normally 2-3 days. I am very lucky to find this supplier.
LISTING OWNER
Hi Ma'am Marilou, thank you in sharing your experience with us. You could always share our Facebook page :)
5.0
Low Price and Quality is Excellent
Im a customer of Grand Champ for quite some time now. I already observe a lot of good things about this company:
1. Prices are relatively low and regardless of the scale of your business, they will give you the pricing that you need.
2. Very responsive to queries (I order at least twice a week and still able to fulfill my need for my small business in timely manner)
3. Great customer service though sometimes request will not be granted due to limitations or stubborness of clients (I guess).
4. They will give you what you want in terms of products. Which I like the most because they are transactional and even as a small business, they will never left you behind.
5. Its a part of my business that I dream before and provide the goods that I could sell as well.
LISTING OWNER
Hi Lendl, thank you for your feedback, we work as a team and even we work remotely, we are truly concern about any concerns of our customer. We are not perfect and we always have the interest to attend to our customers and support them in their business. Grand Champ Packaging is here for small business owners too. Have a lovely and safe New Year celebration. We'd like to thank our team members for their efforts.
3.0
Ordering System
I wish there would be an ordering system through apps like viber or messenger since I am always on the go person and cannot be always in front of a computer just to send my orders. I usually just do calls to do orders since I am always doing field work and a multitasker purchaser of 2 companies we are running. another ordering system like this to make convenient and fast way for your repeat customers is a big big help.

Thanks!
LISTING OWNER
Hi Lorraine,

Thank you for your feedback, Viber and Messenger ordering is quite convenient to you, please allow me to explain why we are directing you to use the online web form. Firstly, messenger based orders are difficult to monitor, imagine the live messages that is quite difficult to track, we received a vast amount of messages via Facebook, these are live messages that we answer, any new messages will push the old message downwards. We are receiving about 200-300 and sometimes on a very busy day, about 500 messages. We have to TRANSFER the orders from Viber and RE-WRITE the orders, re-writing orders are time-consuming, we will not be able to cope now as we started our online marketing since pandemic, we serve customers ALL OVER THE PHILIPPINES, there were times that we were not able to open about 70 and 100 text messages on two consecutive days. The communications that we are receiving on e-mails alone are staggering, our engagement on Google is about 72 thousand on a month not to mention Viber, WhatsApp, Facebook, phone calls, text messages.

Other customers find the webform easy to fill, as I mentioned, it only takes a minute, given that you will copy and paste your pre-made orders. Our turnover time is not bad compare to other big sellers. We will consider the app, at the moment, there are so many things going on with less manpower and it's pandemic. Have we been late on the preparation of the orders as it seems that the only issue here is that you are having issues on your time management. The app is a good option and due to the unique circumstance that we are in at the moment, the web online ordering form is functioning 100%, this is far better than looking after and monitoring orders via text (imagine the number of mobile phones that we have, it's just too taxing to monitor). The web online form data goes to our worksheet and there we could process the orders easily. Other customers also send us an excel file which is easy to manage, the text based ordering am afraid will not survive in the busy environment that we are in hence we opted for an online order form.

We have to develop a better way of capturing orders and the online webform that will only take a maximum one minute seems the way forward. The web online form could be accessed in your mobile phone too. The app is a very good option and it takes resources to come up with that. We appreciate your feedback, one day, we will be in a position to have a full functioning eCommerce website. Thank you. If you need help or assistance in ordering, please contact me at dinez.carnay@grand-champ-packaging.com
LISTING OWNER
Just to add, there had been a great improvement in the order process and communications, we are here to always assist you and the rest of our customers - Dino
5.0
Very accommodating
I was able to order items in a weekly basis and it is a delight that I've found a one-stop shop for packaging needs. I also want to commend all the staff for being such a great customer service.
LISTING OWNER
Lendl, thank you so much for the kind words of apprecation. Not perfect but still pushing ourselves to deliver a positive experience. Salamat po.
4.0
Very Accommodating!
Very Accommodating staff especially; Jolly, Christine and Pau. Ordered Big loaf pans and punch hole bags. Hopefully all the products will be available. Will order again soon.
LISTING OWNER
Hi Jessica, thank you for your feedback and we always put weight on suggestions. There are some hiccups since pandemic which affected most (if not all) of the businesses, we are always looking for ways to look after our customers, there are issues on delays of materials which causes delay on production however, our Customer Engagement Team ensures that these small little things are noted. Thank you again.
5.0
Fast order turnaround
Dino and the rest of the Grand Champ team were very responsive. Although the item I originally want and the replacements I gave were all out of stock, their great service still made up for it.
LISTING OWNER
Hi Sir Ed, thank you for your positive feedback. There are issues in production materials when pandemic started which was one of the cause of delays in production. We appreciate your appreciation in our customer service Sir
5.0
Outstanding service, proactive approach to customer service.
Sir Dino goes above and beyond to service his clients. Aside from a regular response to my inquiries he extended his assistance by sending suggestions on how to grow your business. He has a great depth in customer service and ensure to have someone be available to to help their clients.
LISTING OWNER
Hi Regine, thank you for your appreciation, we are passionate in assisting our customers so they have the success they deserved, we are here to fulfill your success in business, your success is our success too. Consider ordering online so I could monitor your orders - Dino
5.0
Superb Customer Service!
I had the best customer service experience so far. Thank you, Dino! You're such a gem in Grand Champ Packaging. Looking forward for more transactions with you. I have had a wonderful conversation with you. Customer service at its finest indeed!
LISTING OWNER
HI Tetch, *blushing* but we owe all these great reviews to our team members. https://www.grandchampackaging.com/contact-food-packaging-supplier.html

Many thanks again and feel free to get in touch.

5.0
very comtable to talk sharing great ideas.
Kudos to sir DINO Very responsive answers my queries immediately And very comfortable to talk. Looking forward to great deal with your company. Thank you keep safe God bless!
LISTING OWNER
Hi Mark, we have a great team behind us! https://www.grandchampackaging.com/contact-food-packaging-supplier.html

Thank you for your appreciation.
5.0
Excellent!
Kudos to them especially Sir Dino! He’s been responsive since the day I started to message their
Fb page. Thank you sir for the support and helping mw in my small business
LISTING OWNER
Hi Jen, with a great team with us, we are lucky to have them. We may be the driver but the team members are the driving force. Thank you again and keep in touch if you need more business tips, we want you to be successful.
5.0
Great customer service!
Dino is the one helping me regarding my inquiries of products, and I can honestly say that he’s super helpful! I’m not familiar with the sizes, but he helps me throughout our conversation. You’re very lucky to have him! Thank you so much!
PUBLIC USER
Hi Meg, thank you for the smashing review! We nearly melt on our seats! Good luck to your business and we are always here to assist you.
5.0
Super duper great!!!
It's late na but Sir Dino is replied to my chat. Akala ko bukas ko pa mareceive ang reply sa email ko. Then nagkaproblem sa pagsend ng attachments pero sinikap pa din nya ako tulungan at naghanap ng other way para masend ito. Kaya super duper thankful ako sa kanya. Ganda ng service and it's business kaya nainspired ako sa ginawa nyang try and look other way para maibagay ang best. More than 5 star kayo sakin. Super duper thanks ????☺
PUBLIC USER
Hi Super Dooper client Ms. Cynthia, it's always rewarding when our clients appreciated our efforts in assisting them. We always have the passion to assist our clients. We are concern in their business and it matters a lot. Happy to assist from Team Grand Champ!
5.0
Sir Dino - The Great
It was already late at that then when I inboxed Sir Dino and I was expecting a message reply about 2-3 days, the usual waiting time. After a minute or so, I received a message from Sir Dino, answering all my questions in a very kind manner despite the time, already 11PM.

He is very kind and he handles everything. He knows all the products and he gives me some business points on how to get started and on how to handle online transactions.

Every time I have questions, I just inboxed him and he responded so quickly. He uses English or Tagalog depending on the subject matter, so that I can understand him fully.

Sir Dino is very highly recommended. He handles costumer service excellently.

I am a very satisfied client.
Thank you, Sir Dino.
LISTING OWNER
Hi Biboy, such a brilliant review that you let us blushing, we'll take this with all our heart and we will share this review with all the team members. Happy to be of service as always. Good luck to your business and you could always contact us with all your food packaging requirements. Be safe.
5.0
Excellent Customer Service
They have good and professional customer service. Very helpful even on weekends, especially Sir Dino. He will reply as soon as he got my inquiries thru messenger. Thank you so much
LISTING OWNER
Hi Jen, how are you these days? Thank you so much for your appreciation, truly appreciated. We are here to assist you and the rest of our customers, we want you all to be successful. Please feel free to contact us for anything, we are always trying to find ways to speed up the ordering process etc. Be safe
5.0
I apreciate much how they work ????
In this time of pandemic many things change in every aspect..
But the group of people behind of grand champ do their best..
Its easy to demand orders
Buy we need to think how it works ,.
The volume of demand,man power,a new normal situation because of covid19..
But they do how to makes it possible.. ????

I want to thanks
Sir dino
And mam ellaine
For always asisting us..
And all the staff of grand champ..????
LISTING OWNER
Thanks!
5.0
It was Sunday.. And midnight
I've sent an inquiry to Grand Champ Packaging FB messenger last June 21,Sunday 12 midnight..

I am not hoping for a reply right away because it's unholy hour and everyone is asleep..

But 5 seconds later I got a reply from Dino and he have send me all the info that I need instantly..

That's a very quick response.
LISTING OWNER
Hi Sir Angelo, Dino works remotely and always work with a passion to help just like the rest of our team members. Thank you for your appreciation! Please re-share our website link so others could benefit. :)
5.0
Very accommodating and responsive ????
Sa gaya ko po na ngaun palang mag tratry ng buisness mejo nahihiya pa po talaga ako mag inquir inquir..
Pero sa mabait at friendly na pag respond po nyo sa messenger specialy sir DINO .. nakakatuwa po at mag kakaron ka ng confident.. iba po sa experience ko sa iba thru messenger..????
Salamat po at na appreciate ko po talaga.. yung feeling na welcome na welcome ka.. ????
Thanks and more power po..
Godbless..
LISTING OWNER
Hi Ezekiel, thank you for your appreciation. Please feel free to contact Mr. Dino at customer.service@grand-champ-packaging.com - anything and everything, happy to assist. Please note that Mr. Dino works remotely, Ms. Maricel could also be contacted for any issues and concerns. Be safe.
5.0
Very Fast Response
Excellent service, fast responses, very happy with services. Communications are exceptional. got all the information i need even its already late .. Thank you Mr. Dino ..
LISTING OWNER
You are always welcome, we are always happy to assist as always. - Dino


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