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FoodPanda - Head Office, Food Panda Hotline

1.0 9 Reviews
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FoodPanda - Head Office, Food Panda Hotline
Pacific Star Building, 29th floor, 1226, Sen. Gil J. Puyat Ave, Bel-Air, Makati City, Metro Manila, Philippines
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+63 997 426 8158



9 Reviews
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Canceled Order
While waiting for my delivery i was surprised to see that the food panda app just popped in a message saying my order was cancelled for unknown reason. Any explanation?! I already paid online!
Worst service
We are waiting for the food for 3 hours but no rider found and call me thru my contact number I had provided on my order. I want a refund on my Order. We had a late lunch because we are expecting to arrive at exactly lunch time. The rider cancel my order WTF! You made my day worst. Even it is my birthday today. You ruined my day. Hope this would not happend again to other customer. Even your customer service they had no action. I am so disappointed.

Double payment
Foodpanda cebu rider not honest i unawarely paid thru credit card( realized through credit card bill) but rider still accepts my cash payment——- double payment——— but no where to complain on food panda SCAMMER
Reply by andrew
8 Mar, 2020
same issue, rider dont know if it is paid thru credit card or not and still asked for payment.. worst is foodpanda dont reply instantly on email and they dont have customer service for mobile.. poor customer service this will be the last time ill order with foodpanda
I ordered earlier and the rider said he cancelled my order without letting me know! I called him thats why i knew he cancelled it. I already paid for that item and he will just tell me he cancelled it because of wrong address??! I called him “ISAGANI” food panda driver and wont answer my call. I am asking him to kust drop the item to the pinned address but no response at all. Been tryin to call on your landline but looks like its not the right number. Food panda bery worst delivery. Support agents cannot be contact! YOU ARE ALL A WASTE OF TIME AND MONEY!!!!! I want my money be refunded. I paid it through my debit card!
I didnt order twice in different time. You should redund it.
Ijust ordered once but my order was twice at differnt time for 3times. Can you imagine how come charage me when i didnt order it. And you dont have any contact no. Foe customer service. How can you check the customer's complain.
Pls contact me as much as possible.
Your scammer
I'm not your customer but you charge me without any trasaction in your office. You charge me twice in my gcash but i did not make an order in your online delivery.
I would like to make a severe complaint against Foodpanda as a sponsor. Your company is a sham.
We recently organized an event with Foodpanda as our primary sponsor. They promised us 20,000 pesos worth of gift certificates for our event, with a contract signed and everything. We promoted your brand the entire night as you availed of the highest sponsorship package. We advertised you full force in the hopes that you sticked to your promise during our event. However, Food Panda showed up promoted themselves and never gave us the 20,000 php worth of gift certificates they promised. Horrible. Just horrible. This is absolutely unacceptable and unethical. The person who represented Food Panda for our organization is Maria Crisol De Leon. This woman scammed us. For your sakes, I hope you make this fiasco right.
Landline number
Dont you have a land line number???? what kind of company is this???

it is the fastest way to raise our concern. I also order 2 dozen on Lil' Orbits located at Circuit Mall and it was also cancelled I use my credit card to purchase it and now im a bit worried I already read one of the custoners comnplaint regarding the cancellation of the food she bought it might happen to me also.

Also Why can't I make an order on dunkin donuts???
A big scam
Hi! Your agents are scammer! I have been chatting with your stupid chat support agents for few days now but i still dont have my refund. I made an order last August 13, 2019 from Cakes By Nicole but it was cancelled. Its been few days now and i still did not received anything! I sent an email with an attachment from my bank statement and order information. I hope that you can help me because again all your chat support agents are stupid specially Ali Akbar. He provided me a ticker number 22822881 and he said that its from the accounting dept but when i chatted back to a representative i was informed by Hafiz Arsalan Amjad that the ticket number i provided is for cancellation query. I am so upset and i would like to escalate all the agents who handled my account and report them all as a big scam! You can check my record and im one of your most avid customer but i am getting the poor customer service in the world! If this will not be resolved i will try to find away and send a formal complaint to the higher management so all those stupid reps will lose their jobs! Please improve your service because if all your customers started hating you then you know what will happen. Basic of the business! I will be posting this to all the social media sites and will tag all my friends specially your official website for stealing money from me and with your poor customer service! The hotline number that can be found in google is a scam as well and if i send an email i will get a reply that one of the agent will get in touch with me within 24 hrs but its another lie. Im not sure if there’s anything real in your company. Btw all your chat supports agents from help center are really useless. You are paying them for nothing and again food panda have the worst customer service in the whole world. If you need to talk to me please feel free to contact me or send me an email!

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Company Details

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Pacific Star Building, 29th floor, 1226, Sen. Gil J. Puyat Ave, Bel-Air, Makati City, Metro Manila, Philippines Get Directions
Food is a big part of Filipino culture where everyone enjoys eating at home and at restaurants. The Philippines has a wide variety and countless number of restaurants across the country. From local Filipino cuisine to delicious western dishes like steak and burgers, there is something for everyone. Whether you are searching for the best restaurants in Manila or wondering where to eat in Quezon City, there is one destination where you can find it all: foodpanda. Here at foodpanda, we deliver delicacies from local restaurants right to your home. The delivery service brings to you a perfect combination of the coziness of your home and amazing food from nearby restaurants.

Why us?
✓ Order food in Manila or Cebu City: foodpanda is available in Metro Manila, Makati, Pasig, Quezon City, Cebu and many more cities.
✓ 400+ restaurants: Easy takeaway from Chowking, Bon Chon, Amici or Greenwich and enjoy their food anytime, anywhere.
✓ 30+ Cuisines: FFrom flavorful Asian delicacies to mouthwatering Mexican food, foodpanda has got it all. With over 30 different cuisines to choose from, you can taste different flavors of the world everyday.
✓ Late night food delivery: You can order food online from popular restaurants in your area and enjoy delivery till late into the night.
Easy and free to use
foodpanda is available on website and smartphone application for free. You can easily order delicious food from a wide range of restaurants.

✓ Search for your favorite cuisines or restaurants: Use our search and filters to order your favorite cuisines like pizza, Japanese food etc. from popular restaurants.
✓ Home Delivery: Order pizza, liempo or fried chicken from the restaurants near you and get it sent right to your door.
✓ Payment Options: You can make online payment with credit card, PayPal or pay with cash on delivery.
Discounts & Offers
We recommend online food delivery service so you can save time, energy and money while you enjoy good food at the comfort of your home. Get attractive deals and discounts from your favorite restaurants like Tony Roma's, Amici etc. Subscribe to our newsletter and be the first one to know about foodpanda deals and discounts.

Celebrate with us
Order cupcakes or birthday cakes online from popular restaurants like Cake Shots. Enjoy delicious Velvet Cake or chocolate ganache cake from Karen's Kitchen. Country Basket's cake in jar is an all-time favorite. You can pre-order from foodpanda and get delivery on your special day. Combo meals and party packs on restaurant's food menu are perfect for any party or special occasion.

All about convenience
Download our smartphone app for iOS, Android, Windows phone or tablet and order food online without any trouble. Download the foodpanda app for free and browse restaurants’ menus, read reviews, share your experience and more. Additionally, the app also has an real-time order tracking feature so you can follow your food in real time as it gets prepared and delivered to you.
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Last update: March 2020 - View Status

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