FoodPanda - Head Office, Food Panda Hotline

1.0 28 Reviews
Company name
FoodPanda - Head Office, Food Panda Hotline
Pacific Star Building, 29th floor, 1226, Sen. Gil J. Puyat Ave, Bel-Air, Makati City, Metro Manila, Philippines
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Phone Number
+63 997 426 8158



28 Reviews
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Disappointed to your riders
Please do something to suspend or kicked them.
You have many riders in Dapitan Sampaloc Manila doing always a trick to make many delivery orders in their own apps of road runner they order to their members of their group in small amount money to there apps of panda everyday. This is the one of your riders.
Food “SCAM” Panda refund
Ordered through my debit card and the order was cancelled by an incompetent rider without even calling or messaging me thru their app. NO REFUND WAS EVER GIVEN. What a scam their running in their website or app. I hope someone in authority will look into this.
hi.. maka disappoint lage inyung rider iyang name is roy baclayon dami nyang sinasabi wala na sa ayos nakakawalang gana,mahambog ,ang tagal nya. sana tinitignan nyo din po yung ability ng rider nyo kung bagay ba siyang maging employee nyo. parang di sya bagay maging delivery ng panda sayang sikat na pa naman kayo tapos ganyan lang yung rider nyo. pili2 din po tayo yung nararapat talaga. ang yabang kasi. i hope na i keep on private nyo nalang po ito. god bless!
Food Panda Stole my Money
My food order from Peri Peri Chicken did not get delivered. I just saw that the rider cancelled my order. according to Food Panda, the rider was not able to deliver my food because I was a no show. I have been patiently waiting for my Father’s Day order to arrove and did not get any text, call or call from the lobby receptionist. The rider did not even exert any effort to deliver. And when I chatted with customer service, they refused to give me a refund. So disappointing. They outright sole money from me. So irresponsible!

concern n to the rider
parang di naman po bagay si roy baclayon sa food panda ang daming reklamo di panga nakapag umpisa. nagbibilang na agad ng sisiw ni di pa nga nanganganak yung inahing manok ,yabang .choose lang po kayo ng good rider para di kayo ma complain ng mga customer, di purkit may kakilala sa food panda eh pwede na agad makapasok ,magconcern din po tayo sa mga rider para sa kapakanan ng negosyo.. i hope you will keep this private.. concern lang po.
Run around
I used their app for the 1st time, before the order can go through you have to choose your mode of payment (for me it was paypal) it is only after that you press an orange button for the food order to go through. In my case, my order refused to go through (problem with the app perhaps). To my horror, I received an email from paypal stating that a payment was made to foodpanda. I emailed them asking for a reversal of payment they reply asking for an order numb to w/c i reply I don’t have because the order didn’t go through to which they reply asking for an order number and the cycle continues. Either their customer support is incompetent or the company is inefficient. Or perhaps both!!!

Scam rider
I didn't recieve my order,atm gamit ko sabi ng rider nasa maling address daw sya wala syang load pangtawag na dapat provided na yon,kami pa nagpaload para makuha order namin 300+ yung at di marerefund dahil di naman na cancel ng dispatcher at sabi naman kase ng rider ibibigay nya kaya umasa ako/kaming naghihintay may isang oras na nakalipas kaya pala ang tagal dumating ng order ko.after non di ko na sya macontact sa numver na binigay nya
I ordered mcdo meals for my siblings and it was cancelled due to unknown reasons. I paid online and was charged. I need my refund ASAP. This is not a joke. I don't get money from the trash that was HARD EARNED MONEY.
You always debited my paypal account yet it will appear that there were no live orders. I tried chatting your chat support but unable to solve my problem. Who can give back all those debited amounts? You don’t even have any phone number to call for customer service representative. You jerk!
Marked delivered but didnt received the food items
Marked delivered but didnt received the food items That is 70% paid through a voucher. The app says 10 to 25 minutes before it was delivered. When the app notifies that our order has already been picked up by your rider who by the way no details that your customer can use to track them. No mobile number, no plate number and no identity which your bosses should copy from grab app for customers assurance. His motorcycle is still there where he was when the resto was still preparing the food and the app said less than 5 minutes but he is stillnot moving until the app said DELIVERED. THIS ISSUE WAS EXPERIENCED BY MANY FOOD PANDA USERSAND YET THE APP DOESBT GIVE SOLUTIONS TO IT. WE CUSTOMERS SHOULD HAVE THE RIDERS DETAILS ESPECIALLY THEIR NAME, MOBILE NUMBERS AND PLATE NUMBER & MOTORCYCLE MODEL UNIT. YOUR VOUCHERS IS NOT ALWAYS ENOUGH FOR THE INCONVENIENCE THAT YOU GUYS CAUSED TO YOUR USERS.

I just want to follow up the refund of my food last May 11,2020. And it takes almost 1 week, you've told me that I will received it in just 2-3days working. But till now I haven't received the refund. You have a poor customer service.
Reply by Anne
20 Jun, 2020
Same case. I have not received my refund for a transaction last May 21. Food Panda erroneously canceled my order and debited the amount for something I did not receive!
Missing items
This is to report the recent incident we encountered with Food Panda. We ordered to jollibee via food panda when it was delivered it heppens that it was not chcek upon payment until we found out that 2 items are mossing or not delivered but in the receipt and we pay the anount to the rider. We immediatey call him On his mobile he answered and promised to get it and he will be back to deliver. After an hour no food panda came
So we tried again to call him and cannot be contacted anymore he block my numberz in ahort items remains undelivered. Food Panda management pls dont allow ur rider to riun your reputation. The mobile number of your rider is 09658729440 no name as we never asked for his name. Food is Jollibee P. Nival branch. Amount is P456 date is 5/14/20 at 3:51 pm. To all of you who is ordering via Food Panda pls chcek items selivered prior to payment.
Does not even deserve one star for review
An issue still ongoing since March 11 2020. A very bloody run around to give me a refund due to a damaged good delivered in my house. Constant exchange of email from date of issue until today woth food panda lying to give a refund. All sort of time frame and waiting was advised by food panda but still no refundz

Pathetic customer service
Hi All,

I have been sending emails after emails to Foodpanda customer service and all I get is some automated script. There had been an issue and without any fault from my end you have removed my cash on delivery option.
I have many times explained myself in the email that it was because of the delivery agent who advised us not pick up call from Foodpanda as he was running late and that he would be penalized

At the end it was I who have to suffer because your incompetent service.

Poor Service
While waiting for my delivery i was surprised to see that the food panda app just popped in a message saying my order was cancelled for unknown reason. Any explanation? we were waiting for our order and the food panda also called us to verify and confirmed our order but nothing came to deliver our orders. Food panda didn't even bother to call us to advise that our order was cancelled. Here's our order number: #q1id-mdiu and #q1id-qljz
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Company Details

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Pacific Star Building, 29th floor, 1226, Sen. Gil J. Puyat Ave, Bel-Air, Makati City, Metro Manila, Philippines Get Directions
Food is a big part of Filipino culture where everyone enjoys eating at home and at restaurants. The Philippines has a wide variety and countless number of restaurants across the country. From local Filipino cuisine to delicious western dishes like steak and burgers, there is something for everyone. Whether you are searching for the best restaurants in Manila or wondering where to eat in Quezon City, there is one destination where you can find it all: foodpanda. Here at foodpanda, we deliver delicacies from local restaurants right to your home. The delivery service brings to you a perfect combination of the coziness of your home and amazing food from nearby restaurants.

Why us?
✓ Order food in Manila or Cebu City: foodpanda is available in Metro Manila, Makati, Pasig, Quezon City, Cebu and many more cities.
✓ 400+ restaurants: Easy takeaway from Chowking, Bon Chon, Amici or Greenwich and enjoy their food anytime, anywhere.
✓ 30+ Cuisines: FFrom flavorful Asian delicacies to mouthwatering Mexican food, foodpanda has got it all. With over 30 different cuisines to choose from, you can taste different flavors of the world everyday.
✓ Late night food delivery: You can order food online from popular restaurants in your area and enjoy delivery till late into the night.
Easy and free to use
foodpanda is available on website and smartphone application for free. You can easily order delicious food from a wide range of restaurants.

✓ Search for your favorite cuisines or restaurants: Use our search and filters to order your favorite cuisines like pizza, Japanese food etc. from popular restaurants.
✓ Home Delivery: Order pizza, liempo or fried chicken from the restaurants near you and get it sent right to your door.
✓ Payment Options: You can make online payment with credit card, PayPal or pay with cash on delivery.
Discounts & Offers
We recommend online food delivery service so you can save time, energy and money while you enjoy good food at the comfort of your home. Get attractive deals and discounts from your favorite restaurants like Tony Roma's, Amici etc. Subscribe to our newsletter and be the first one to know about foodpanda deals and discounts.

Celebrate with us
Order cupcakes or birthday cakes online from popular restaurants like Cake Shots. Enjoy delicious Velvet Cake or chocolate ganache cake from Karen's Kitchen. Country Basket's cake in jar is an all-time favorite. You can pre-order from foodpanda and get delivery on your special day. Combo meals and party packs on restaurant's food menu are perfect for any party or special occasion.

All about convenience
Download our smartphone app for iOS, Android, Windows phone or tablet and order food online without any trouble. Download the foodpanda app for free and browse restaurants’ menus, read reviews, share your experience and more. Additionally, the app also has an real-time order tracking feature so you can follow your food in real time as it gets prepared and delivered to you.
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Last update: March 2020 - View Status

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