Review complaint - 3x (Mindanao Ave. - infront of OPLAP)

PIZZA HUT Mindanao Ave. Branch (infront of OLAP) BAD SERVICE!
why?
1. On Oct. 14, 2017 we ordered (for delivery) around 4:30 pm, 5:30pm wala pa - 1st followup, 6:30pm wala pa - 2nd followup. atlast! it arrived around 7:00 pm.
sa sobrang gutom nmin we accept our orders.
e2 na..
We informed their hotline a change for P500
but the rider said that he has no change for P500.
so ang siste nanghiram pa ako sa kapitbahay para ipambayad sa kanya! (nakakahiya di ba?).
So I report the incident thru their hotline, afterwards mga 7:10 pm mindanao ave. branch called, informed me that they will give me an additional 1 box of family size pizza as complementary for my next order. sabi nila sa susunod na order, i-request sila sa hotline na sila ang magdedeliver. (fair enough?)

2. Nov. 04, 2017 again, I ordered (for delivery) around 4:30pm, 2 boxes of pizza sana, since my free ako 1 box, I ordered 1 box only etc. so, nag request ako sa hotline na si mindanao ave. branch ang mag dedeliver according to their instruction last Oct. 14, regarding my complementary, then, they confirmed "ok po meron".
6:00pm wala pa - 1st followup, 6:30pm wala pa - 2nd followup. the rider arrived at 6:50pm. almost 2.5 hours late.
eto na, dumating ung orders pero walang complementary na kasama. kaya ang nangyare, dahil 1box lng order nmin, meron hindi naka kain ng pizza.
and, as per rider dahil late ulit sila mag add daw ng 1 box ulit ng complementary pizza
total of 2 boxes na. ihahabol daw.
8:00 pm wala pa,
9:00 pm wala pa.
10:00 pm wala pa rin.
10:30 pm pinuntahan na namin ung branch. as per sir jasper, naibigay daw sa ibang customer ung dapat na pizza pra smin. tama ba un? we will submit a formal complain due to their BAD SERVICE!

kayo na po ang humusga.

#Richard Ramos Branch Manager
#JasperTapispisan Shift Manager
#JhoLosBaños Cashier
#BryanSimon Rider
#NoelVillanueva Rider
#AldayAriel Area Coach
#petmalu