UNITED COCONUT PLANTERS BANK (UCPB) - HEAD OFFICE - Makati City

WE HAVE ALREADY SETTLED ACCOUNTS SO CAR LOAN SHOULD BE DEDUCTED AUTOMATICALLY, PERO WALA SILA GINAWA NAKATAMBAK LANG TRANSACTION, CONSIDERING YEAR 2020 PA YON INASIKASO TIL PINUNTAHAN NA NAMIN STO. TOMAS BRANCH HINDI ALAM KUNG ANO ISASAGOT SA MGA QUERIES NAMIN HANGGANG SA BINIGYAN NA NG DEADLINE HINDI PA RIN NILA INAAYOS, KAUSAP NAMIN SA HEAD OFFICE PARTICULARLY THIS ASSOCIATE Recovery Associate OF Collection and Asset Recovery Department, BASTOS KAUSAP NAKAKAPANGGIGIL, MAAYOS KAMI MAKIPAG USAP PARANG HINDI CLIENT KAUSAP NYA. AND SA MGA NAPAPAGTANUNGAN NAMIN WITHIN STO TOMAS BRANCH PARANG WALANG ALAM MGA ASSOCIATES SA ISASAGOT.

I was made to call UCPB Head Office because of a double payment made on my PN... I called their trunkline no. 8811-9000 at around 10:45am and it took me 42 minutes before I was able to talk to a certain BM of Collections who asked me of some details then requested me to call back again at 1pm onwards...promising me to answer my call right away after complaining of how long it took me to call their office.
At about 1:20pm, I called back, but still it took me 18 minutes before BM answered my call. And after some inquiry, chitchat or whatsoever, he directed me to call their Accounting Section, giving me locals 4300, 9288, 9449 and 7221 to give ease to my dillema of waiting...
Indeed! It's been 1 hour 15 minutes and nobody is answering my calls...it seems I dialled those numbers a 100 times and it is ringing but nobody is answering...surprised!
With my persistance or maybe the operator took pity of me, she gave me another number 8811-9230. She told me it is a direct line to the Accounting head office, it is already 2:33pm, 1 hour and 13 minutes since I called...
Finally, with just 2 rings, someone answered and she is the accounting head!!! Before I could start with my inquiry, she told that she was about to leave to attend a meeting. I was about to break, but thankfully, she had me assisted by someone who she called and eventually talked to me...In total, I spent 2 hours and 42 minutes to be able to talk to someone who directed me to email them my inquiry and formalize my inquiry/request...(head shaking...lol)
To the President and other officers of UCPB, please give some notice of this review. Maybe you can try calling your Head Office through your advertised trunkline numbers and find out yourselves the hardship your customers were dealing before they can reach out to you... Thank you and God bless.