Question for LBC - Hari ng Padala (Iloilo City, Iloilo - Robinsons Iloilo)

This is Quijane Protacio .. I just want to know if you deliver my passport in your branch in gaisano kalibo because as far as I know it will come this 18th of January but still I didn't receive any text message or email from your company. . Hoping for your active response ..