Review NO DELIVERY?

Emailed the PHLPost asking where tf my order is because the tracking number said that my order arrived Jan 28. Reply I got was “ subject item was dispatched to PASAY Central Post
Office on JAN. 28, 2020, and the recipient can directly inquire/claim said mail in that office citing the tracking number.”

Tried contacting the Pasay office but the landline won’t come through.
Now what? I have to go there myself?
My address is literally in Pasay City too? Hindi din magawa???