ComClark today is at the forefront of innovation and expansion. It will ENGAGE, EQUIP, ENABLE and EMPOWER its customers, resellers and partners to seek higher levels of profit, productivity and efficiencies with its products and creative ICT/BROADCAST solutions.
Reviews of ComClark Network and Technology Corporation - Angeles City Cable Television Network (ACCTN)
reviewed by JAYSON BRIONES on 2013 October 30
AFTER SALES SERVICE IS REALLY VERY VERY VERY BAD....INTERNET CONNECTION THAT THEY GIVE IS WAY WAY WAY BEYOND THE ONE THAT I AM PAYING AND SUPPOSED TO GET..MABILIS LANG SILA PAG DATING SA PAGPAPADALA NG BILL..THEIR CONTACT CENTER REALLY SUCKS AS WELL, MAGHIHINTAY KA NG MATGAL SA LINYA AND LEAVE YOUR NAME AND NUMBER PERO WALANG TATAWAG SAYO....WHAT A SHAME!!!!!!!
Service with ComClark is TERRIBLE!!! They are 20 - 30 years behind in their tech.. try to ring the company on the phone lines is impossible.. just rings and rings! They don't have a website where a person can form a complain. They have no online payment program, you must go to their offices and wait in line with 40 / 50 people just to pay the monthly bill, (( hours of waiting) are you kidding me.. is this the way to run a business!! I'm writing this cause my cable connection now is be off and on for the last 3 days.. now..its been 4 hours with no TV signal !
The customer service provided by Comclark/ACCTN is nothing short of disgusting. The Philippine people deserve much better. Everytime anything needs to happen then you need to attend their office and provide identification and don't forget the waiting time. I regularly have to wait 45 mins just to pay the bill and if you need tech support I have had to wait more than an hour on many occasions. The net work is very slow, so I have paid for the highest connection rate, P4,000 per month. It is about the same speed as PLDT DSL 1M but unlike PLDT it drops out and slows up regularly. It is almost impossible to complain or get in touch with technical support because they have a SMS based system, what a joke. No body ever rings you back,and I do mean not ever and when you call them you get apologize from absolutely everyone but still extremely poor service.