Financial Services I Fintech I HealthTech I Business Development

• Managing Commercial Team for both Philippines and Malaysia.
• Responsible for overall country leadership with full P&L responsibility.
• Working with regional senior management to understand market opportunities to determine and define
overall vision, strategy, and tactical direction for the business.
• Day-to-day operational management of the business, applying as required a hands-on approach to
strategic, technical, commercial, operational and personnel related challenges.
• Works closely with regional marketing and product teams as well as in-country team to ideate and
implement best in class customer experience and engagement initiatives and products.
• Leading overall in-country business development including identifying market expansion
opportunities in new verticals or adjacent business models as well as on-boarding of new partners.
• Develops, manages, and optimizes country targets and budgets, including performing periodic cost
and productivity analysis and making tactical adjustments towards meeting of targets.

• Pitch to C-level executives on products and services.
• Responsible in expanding client base for the Philippine market.
• Conducts cold call and email to potential clients to bring in new business.
• Responsible in leading commercial activities of the group across all portfolios.
• Executes joint sale approach and GTM programs for the Philippine market.
• Responsible for managing and nurturing sales pipeline.
• Search and seal win-win opportunities in the Enterprise category.
• Building a scalable and efficient sales process and operations.
• Manage partner communication strategy including quarterly business reviews, new opportunities and
feature updates with collaboration with the growth team.
• Responsible for Sales Executives in order to build their own pipelines, including target companies
and right people to tap.
• Work closely with marketing team to come up with BD campaigns that ensure a healthy flow of
quality leads.
• Manage and owns the sales CRM tool (HubSpot)

• Identified key industry partners and spearhead partnerships to leverage SeriousMD solutions.
• Generated and qualified new leads and use multiple resources to touched base with potential partners.
• Monitored success campaigns and promotions.
• Built long-term relationships with partners.
• Partnered with HMOs, clinics and labs to enhance services of NowServing and provide a seamless
journey for its customers.
• Coordinated and drive new business revenues from potential partners including HMOs and insurance
partners.

• Acquisition: Identified strategic partners and onboarded to the network to add additional
service to the brand.
• Pursued valuable business opportunities to generate new company revenue and improve
bottom line profit.
• Understand the partner portfolio and align to the company’s roadmap.
• Collaborated with internal stake holders in Marketing, Tech, Product, Operations, Training,
Finance and Legal to align with business strategy and define project milestones.
• Collaborated with internal solution partners to pitch new features and services to clients
and prospects to gain additional revenue.
• Customized products solutions to increase customer satisfaction.
• Built long-term relationships with clients.
• Identified client needs and suggest appropriate products/services.
• Qualified leads as sales opportunities.
• Reviewed/renewed agreements and contracts with existing and new partners.
• Represented the company during client meetings and promote its services and build
relationships.

• Articulated & demonstrated product concepts and offerings to clients in easily
understandable terms.
• Worked with service & project management departments to provide total support to
clients.
• Developed creative solutions to meet individual client needs.
• Developed client relations and serve in the role of Action.Able’s trusted partner.
• Managed contracts & agreements with partners and 3rd party vendors.
• Boosted brand awareness, implemented promotional campaigns.
• Worked with sales & marketing in leading the implementation of tech innovation.
• Manage contracts/agreements with partners and 3rd party suppliers.
• Evaluate the efficiency of the business procedures according to organizational objectives
and apply improvements.

• Monitored contracts & service level agreements to identify potential risks and implement
mitigation actions to protect development process from unforeseen delays and costs.
• Oversaw large portfolio of projects to support teams, report progress and influence
positive outcomes for key stakeholders.
• Communicated project plans and progress to key stakeholders, including project
contributors, business, operational and technical resources.
• Acquired corporate partners to promote new product and services
• Closely collaborated with project members to identify and quickly address problems.
• Supported and executed simultaneous delivery of various e-commerce and mobile projects.

• Collaborated with client & interdepartmental peers to transform client
requirements into turnkey solutions.
• Resolved malfunctions with systems and programs through troubleshooting.
• Assessed business needs and problem areas to create focused solutions.
• Served as liaison between the company and the clients IT team.

• Worked closely with all product development departments to create and maintain
marketing materials for sales presentations and client meetings.
• Improved product marketing objectives by constructing communication initiatives
and branding strategies to increase client outreach.
• Consulted with product development teams to enhance products based on
customer data.
• Helped incorporate product changes into marketing message to drive customer
engagement and firm profits.
• Created marketing campaigns for targeted segments for Hong Kong, Singapore,
Malaysia, Japan, and UK.
• Seconded in Kuala Lumpur, Malaysia for 8 months to assist the partner in creating
marketing campaigns for OFWs.

• Directed day-to-day operations focused on attainment of key business metrics,
continuous improvement initiatives and 4-member management team with related
direct reports.
• Protected company assets from loss such as theft or damage by setting and
enforcing effective security policies.
• Implemented policies and standard operating procedures for continuous
improvement.
• Evaluated upcoming program plans to forecast expected resource needs.
• Set, enforced and optimized internal policies to maintain efficiency and
responsiveness to demands.
• Collaborated with IT and business teams to develop and enhance architecture in
order to better track business KPIs.
• Collaborated with process owners to refine procedures, devise best practices and
correct quality audit findings.

• Kept employees operating productively and working on task to meet business and
customer needs.
• Adhered to company standards and compliance requirements for operations and
cleanliness of all areas.
• Trained and mentored new employees to maximize team performance.
• Managed schedules accepted time off requests and found coverage for short shifts.
• Recruited and interviewed candidates for management to evaluate readiness and
fit for position.
• Coached crew members to optimize performance and motivate toward more
efficient work.

• Drove performance of staff by creating incentives and positive work atmosphere
and administering recognition and rewards programs.
• Facilitated weekly meetings to communicate team performance goals and results.
• Resolved customer service issues by finding immediate solutions, increasing
customer confidence and decreasing escalations to executive office.
• Administered monthly and annual reviews to direct reports and set clear and
measurable goals, action plans and follow-up procedures.
• Identified and corrected deficient performance and behaviors to achieve maximum
productivity.