Job vacancy Customer Relationship Manager

Executive search firm Monroe Consulting Group is recruiting on behalf of a leading fashion distribution and retail company. Our client is in search of a CRM Manager to handle Loyalty program and formulate and implement effective CRM strategies. The work setup is hybrid work set-up and their office is based in Makati, Metro Manila.

Key job responsibilities include:

• Oversee Loyalty Program with a strong focus.
• Manage Loyalty program software and lead software development.
• Create marketing programs for engagement and repeat purchases, growing the customer database.
• Manage brand databases, ensuring security, and backup.
• Develop creative materials for CRM communication plans, utilizing various channels.
• Oversee customer report systems, identifying improvement opportunities.
• Identify and solve business problems through advanced analytics.
• Manage day-to-day operations, budgeting, and admin procedures, including Mobile Application development.

Key job qualifications include:

• Bachelor's degree in business, marketing, or related field.
• Minimum 4 years of experience in Marketing, CRM, and loyalty program management.
• Proficient in database systems
• Strong skills in creating customer reports and profiles.
• Basic statistical knowledge.
• Excellent communication, writing, project management, and people management skills.
• Hybrid work setup with 3 days onsite in Makati City.