Job vacancy NOC Information Technology (IT) Specialist

Overview:
We are seeking a dynamic and versatile IT Network Operations Specialist who will play a pivotal role in ensuring the seamless functionality of our IT systems. The ideal candidate will possess exceptional problem-solving abilities, be adept in resolving network-related issues, and display outstanding interpersonal and communication skills required to thrive in a high-energy, fast-paced environment.
Responsibilities:

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  Implementations & Network Maintenance:
  • Demonstrated expertise in LAN, WAN, WLAN, and SDWAN implementations.
  • Proficiently support and maintain MPLS and SDWAN networks.
  • Extensive experience in the administration and configuration of layer 2 and layer 3 Cisco networks.
• 
  Advanced Network Configuration and Troubleshooting:
  • Proven operational knowledge in VLANs, spanning tree, BGP, and EIGRP.
  • Resolving network-related incidents as per predefined Service Level Agreements (SLAs).
  • Diagnosis and resolution of complex 2nd line support network issues.
• 
  Infrastructure Management:
  • Proficiency in creating intricate network maps using industry-standard design tools (e.g., Visio/Ekahau).
  • Implementation of new network solutions, ordering hardware, and setting up office/warehouse networks.
  • Handling failed hardware replacements (RMAs) and fulfilling site-related operational requests.
• 
  Monitoring and Analysis:
  • Profound expertise in utilizing network monitoring tools for data analysis and delivery of crucial network-related metrics.
  • Continuous monitoring of services using provided utilities.
• 
  Knowledge Base Development:
  • Actively contribute to the development of an internal Knowledge Base following an agreed methodology.
  • Offer technical solutions to enrich the Knowledge Base (KCS).
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  Additional Responsibilities:
  • Ability to perform maintenance activities beyond regular business hours.
  • Undertake any other duties as assigned.

Technical Proficiency:

• Network Protocols: BGP, OSPF, EIGRP, HSRP/VRRP, SNMP.
• Cisco Devices, Security (Cisco ASA, Firepower, S2S, ACL, ISE), Wireless Technologies (Cisco Prime, Ekahau, Design), Load Balancer (Citrix Netscaler), OpenGear, Other Tools (Logpoint, Infoblox, Solarwinds).

Qualifications and Skills:

• Education: Bachelor's or master's degree, preferably in IT or engineering.
• Proficiency in oral and written English.
• Understanding and application of ITIL methodologies.
• Work Experience: Minimum of 4-5 years in a similar role with practical hands-on experience.
• Vendor Certifications: CCNA/CCNP or equivalent level of knowledge.
• Flexibility in working hours, including 24/7 availability.