About the product
FCS Connect is a job dispatch and guest services automation solution that fulfils guests’ requests and inter-department work orders by streamlining the daily workflow.
FCS Connect helps to remove menial processes from the workforce and allow staff to focus on more value-adding services like interacting with guests. The mobile app comes with a dashboard that helps a runner receive jobs on-the-go based on their skillset and location.
FCS Connect can be integrated with third-party solutions to further enhance the hotel’s service delivery standards.
Benefits
- Increase staff productivity by automating and tracking the handling of guest requests and internal work orders – from assignment to escalation and follow up
- Ensure no request gets missed out with real-time job status overview and the ability to schedule recurring and future jobs
- Achieve efficient & consistent levels of guest service at an optimized cost with measurable performance indicators and reports
- Assign defects to the relevant department with inter-department work order management
- Reduce miscommunication among staff by adding voice notes & images to work orders, instead of only text messages
- Post minibar charges directly to the PMS and update room status on-the-go
FCS Connect helps to remove menial processes from the workforce and allow staff to focus on more value-adding services like interacting with guests. The mobile app comes with a dashboard that helps a runner receive jobs on-the-go based on their skillset and location.
FCS Connect can be integrated with third-party solutions to further enhance the hotel’s service delivery standards.
Benefits
- Increase staff productivity by automating and tracking the handling of guest requests and internal work orders – from assignment to escalation and follow up
- Ensure no request gets missed out with real-time job status overview and the ability to schedule recurring and future jobs
- Achieve efficient & consistent levels of guest service at an optimized cost with measurable performance indicators and reports
- Assign defects to the relevant department with inter-department work order management
- Reduce miscommunication among staff by adding voice notes & images to work orders, instead of only text messages
- Post minibar charges directly to the PMS and update room status on-the-go
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