About the product
A powerful and feature-rich platform that will enable you to connect and engage seamlessly to your customers
* Handle customer interaction through voice, SMS, e-mail, web-chat, and social media (facebook and twitter)
* Universal queue and intelligent, skills-based routing to maximize agent productivity and provide appropriate assistance to customers
* Captures all transaction logs and reports with real time monitoring for operational and business KPIs
* Handle customer interaction through voice, SMS, e-mail, web-chat, and social media (facebook and twitter)
* Universal queue and intelligent, skills-based routing to maximize agent productivity and provide appropriate assistance to customers
* Captures all transaction logs and reports with real time monitoring for operational and business KPIs
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