About the product
Available as a cloud or on-premise solution, award-winning Aspect® Workforce Management™ software helps you accurately and easily forecast staffing requirements across all customer-facing inbound, outbound and back office resources.
Easy forecast and scheduling of all interaction channels including:
voice
multi-session chat
email
social media and others
Forecast staffing requirements across all contact center resources
Automatic updates for historical patterns and calculating shrinkage
Unlimited "what-if" scenarios to understand the impact of staff, budget or demand variations
Real-time alerts when performance is out of tolerance
Easy forecast and scheduling of all interaction channels including:
voice
multi-session chat
social media and others
Forecast staffing requirements across all contact center resources
Automatic updates for historical patterns and calculating shrinkage
Unlimited "what-if" scenarios to understand the impact of staff, budget or demand variations
Real-time alerts when performance is out of tolerance
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