Question for LBC - Hari ng Padala (Angeles, Pampanga - SM Clark)

Hello! good day I received notifications from shopee that my delivery is failed due to payment issue. I just wanna ask when will i get my order? with the tracking number ********. I never left our house because I'm pregnant so how did happen that the delivery is failed, if there is NO delivery men showed/came at all? I really need the item I ordered I hope you fix this issue. Thanks!