Question for Hewlett Packard Philippines - Makati (Main Office)

Question for Hewlett Packard Philippines - Makati (Main Office)

HP Deskjet Ink Advantage 2010 K010
Just replaced the ink cartridge. Both black and tri-color. Both Original as always. 704 both.
My unit does not accept the black ink cartridge as a compatible replacement. Tri Color Ok.
Already checked your website and it confirms that the cartridge is indeed an original. ********. Black.
Please help.

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