Review of Ximex Delivery Express

I had the worst experience with this company. On July 26, i was expecting a delivery from 8am-1pm. Package did not arrive and i called Telephone No. 63 2 837 7749, 63 2 837 3405, 63 2 834 3674
It's either no one was picking up, or they pick up and hang up on you. After more tan an hour and a half, and being transferred 3 times, i got hold of an agent who told me nothing i didn't already know. All i needed was for them to track where my package is and if the rider was still coming. The representative asked me for a contact number and promised a callback in 5 mins. guess what, i spent 2 hours waiting for nothing. This is the worst cusotmer service and i don't understand why GLOBE would pick this as their courrier.