Review Poor Customer Service

I just would like to express my bad experiences on Pototan branch...first, i ordered items from Lazada for COD and i was called by the staff of LBC if i will picked it up..its COD and they should deliver it...how many times already that i was the one picked up my order because i waited for several days but they did not delivered it promptly...just this time, i came earlier to pick.up my package which was sent last friday (Oct. 19, 2018) but they told me that my package did not arrive yet...they told me that i will just come back at around 11 am...when i came there they told me that it is already with the delivery man for delivery....i told them that i waited at the school where i addressed my package, it just at the opposite side of the LBC office just 1 bridge away...when i asked them how can i track my package so that i can have it as soon as possible because i need it badly...the staff answer me that they dont have contact to the delivery boy...what is it? you have tracking online but you cannot track your delivery man within your vicinity? its already 2:30 pm this time but i did not receive my package yet....soooo Disgusting!!!