Review Disappointing service

Our food was delivered over an hour late (way beyond the 45min delivery time they told us) and when we called to follow up was only told by a customer service rep that there had been “technical difficulties” but that our food was on the way, but they couldn’t guarantee what time it will arrive. I hope they understand how frustrating and disappointing this is to a paying customer, getting such a vague response like that. We asked if there was any form of compensation for the late delivery and all they could offer was a complimentary Hawaiian Pizza. We ordered two pizzas already so getting a third today would be too much. Perhaps management should consider waiving delivery charges or giving discounts for late deliveries? Just please give your customers more options.