PLANET CABLE, INC.

1.0 5 Reviews
Company name
PLANET CABLE, INC.
Address
Block 18, Lot 10 East 1, Springville Subdivision, Molino 3, Bacoor, Cavite, Cavite, Region 4
Phone Number
(046) 502-7911
Fax
7184028

Reviews

1.0

5 Reviews
Write a Review
1.0
billing statement
ang gulo po lang billing nila..2 months pa lang kami dinalhan kami bill unangn month about 721php nagulat ako syempre bakit ganun lang so binayaran ko un ang bill eh.tapos next month dumating na bill 2 buwan na 3k plus naghahanap ako number nila lahat ng number ndi makontak.so sad.. 2 motnhs pa lang ako dismayado na hanap lang yata nila makabitan ka after nun wala na sila pakialam
1.0
Typical poor quality Villar family business
Planet cable is a typically poor quality Manny Villar Company, has the worst customer service in the Philippines. The systems are always breaking down, and cable channels missing and not working. Complaints to local offices are ignored, yet the company still charges full rates gor an incomplete service. Their technicians are incompetent and so poorly trained as to be beyond belief.Its time the DTI took the company to task for failing to provide services customers are paying for
1.0
WORSE SERVICE EVER
We're completing an addition to our house so we will be moving our service from one room to another, so we asked Planet to send someone to our house to advise where the best place would be to move the line to before our contractor poured the slab, so we could properly hide all the wires. Planet said they would send someone out, we waited all day, NO ONE CAME. We contacted them again and again and again and again, still no one. This company is run by the most incompetent group of KIDS that do not have a clue as to what they're doing, they're just interested in sales. The internet speed that we have keeps getting slower and slower and no one comes to fix the problem. Even their technicians that installed our service initially made a mess of our walls and drilling holes through our window frames. STAY FAR FAR AWAY from this company. They just take your money and give you no service.
1.0
TERRIBLE CUSTOMER SERVICE
i AM A CUSTOMER, HAVE CABLE AND INTERNET, TV HAS BEEN DOWN FOR 8 DAYS, CONVENIENTLY 1 DAY AFTER PAYING BIG BILL EARLY IN LOCK DOWN. CUSTOMER SERVICE DOESN'T ANSWER PHONES, JUST STEADY EMAILS SAYING 1 TO 3 DAYS TO GET BACK TO US. DONT DEAL WITH THIS COMPANY, A BUNCH OF KIDS WHO HAVE NO CLUE ABOUT CUSTOMER SERVICE
1.0
Planet Cable Technicians and Customer Service Sucks!
I am a first time customer of planet cable. I supposedly had a schedule of installation last 18 May, and luckily, after waiting the whole day.. No body turn up, nor nobody even bothered to give me a call to let me know that they won't be able to make it.

Calling their customer service hotline also sucks.. You need to call them for more than a hour - continously - before someone can answer you call..

I had a flight schedule and will be out of the country for the next 3 weeks. And this customer service by name Margie and Ezra told and advise me that if they did not manage to install my cable and internet the next day, then I have to give them a call again once I am back - which is 3 weeks after!!!

Is this the kind of service does your people provide to your customer specially for new customers??

Planet Cable will just keep on wasting your time, hence, better yet to go and look for more reliable service provider.
Reply by Jo
4 Sep, 2019
I agree to that. Their customer service really sucks. They can’t even send you the hard copy billing, they will only send an sms for your bill. Account number given also not valid for paying online. The internet is fast but the system and customer service is really really bad. We’re so disappointed with Planet Cable. I hope we can terminate the contract soon.
Reply by Jap
17 Dec, 2019
Thesame here in Savannah iloilo.been waiting for 3 weeks for installation.

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