Eternal Plans Incorporated - Head Office

1.1 13 Reviews
Company name
Eternal Plans Incorporated - Head Office
Address
20th Floor, Citystate Center, 709 Shaw Boulevard, Pasig City, Metro Manila, Philippines   View map
Phone
+632 706-3740
+632 706-3741
+632 706-3742
+632 706-3743
+632 706-3744
Mobile phone
+639778253877

Reviews

1.1

13 Reviews
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1.0
NOT RECOMMENDED
Grabe sobrang grabe sa bagal ng process nila when it comes to releasing of cheque. Tapos ang hirap pa tumawag sa hotline nila. Hindi siya worth it na i-recommend sa iba. Hanggang ngaun sinasabi p din nila na for process pa rin ang ROI na kapatid ko, tapos sasabihin lang sayo antay antay lang daw on going pa.

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2.0
POOR SERVICE...
Natapos na 2 semesters , malapit na rin matapos and first sem this year hindi pa rin kayo nag bigay nag claim...Are you still there? Or baka wala na kayong funds.. mabuti pang magsara nalang kayo. huwag nang mag pa asa pa. HOY GISING NA KAYO!
Reply
1.0
Dissappointed
Ang tagal po ng claims, ilang days po ba dapat ang processing pag nasa accounting na? it takes months ang delay. and kung dati may sumasagot pa sa phone pag nag inquire ka, ngayon ring nalang maririnig. ang daming contact number ni isa walang sumasagot. bukas pa ba talaga office nyo o nag sara na?
Reply
1.0
Low rating
Why it took too long for us to receive our eduluplan check...nun pag nadedelay kami s payment napepenalize kami bakit ngaun inaabot ng buwan at taon pahiraan ang pay outnyo sa claims namin... Ginamit nyo na ang pera namin nagswesweldo na kau sa pera namin d man lng kau gunalaw na mafast track ang claims namin
Reply by Aya Mikaela Aldana, 25 May, 2019
Ang sarap po nila ipa Tulfo sa sobrang tagal mag release ng cheque. Last year pa yung akin. Mag papasukan nalang ulit hndi parin nagbibigay.
Reply
1.0
TERMINATION OF CONTRACT
Please nman ETERNAL PLAN last year (october 2017) pa kami nag submit ng mga requirements sa inyo kase pinapaterminaye ko na contract para sa educ plan ng anak ko pero until now la balita kung kelan nyo ibbgy refund nmin. Pinaghirapan nmin perang binayad kahit knkapos kmi nun time n nghhilog pa pinilit nmin mkbayad sa inyo di nmin inexpect na ganito nyo kmi ppahirapan pr mblik man lng un perang hnulog nmin sa inyo.
Reply by Henry, 12 Feb, 2019
Grabe po talaga yang Eternal Plans na yan. hindi nakakatulong sa mga tao. khit po kami grabe and dinanas dyn, maturity date na nung August 2017 pro nkuha ung cheque e March 2019 na. puro sila dahilan gang umabot ng gnun katagal. in short e ginamit pa mung uli ang pera mo kht ilang taon na nila npakinabangan. Kya ung interest nnung pera mo amounting sa mga 11k e kulang pa sa kakafollow-up sa knila. hindi lngpo tyo ang nbibiktima nitong company na to kundi marami pa po. Kc one time nung nkhold ako sa knila over the phone e napapakinggan kopo ung isang line nila n gnun dn ang problema, walang tamang sagot na mkuha kung klan mkukuha ung pera nila at same palusot dn tulad ng sinasagot nila skin. Kya itong Eternal PLans e walang kwentang investment, hnd makakatulong sa mamamayan kundi stress at hinanakit lng mahihita mo dito. Kya sa mga mamamayan ntin dyn na ngbabalak kumuha ng anumang PLAN kuno e HUWAG na po, phirap lng ang mapapala nyo dto. Mas maigi pang ipunin mo ung perang ihuhulog mo dito at wala kpng stress at anytime e mkukuha mo pa.
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1.0
Bad Customer Service
My daughter's educational plan cheque for the 1st semester and 2nd semester of 2017-2018 has been delayed for many months now. When I asked the Eternal office in Cebu when will the cheque be released, they don't have any idea and though they make follow-ups, they can only wait for what cheque to come. They only receive just a few cheques in a week and that already includes life plans. They advised to contact the head office which is a hassle since it will be a long distance call. I called several times using my cellphone and most of the time no one picks up. In few cases, I was able to speak to a representative but the one in-charge is not also available and and have to call back again. In two other scenarios, I was put on hold for around 2-3 minutes trying to connect me and then call got disconnected.

This experience is quite frustrating. I thought of sending a letter of complaint to Insurance Commission to give attention to this bad practice. They are only good at collection but not good at providing due service to their plan holders.
Reply
1.0
Termination
Pls naman eternal plans kahit kulang yung pera sa educational plan ng anak ko,sna mkablik khit papano.pinapaterminate ko na yung smin since last year ,nagbigay kayo email nakaka dlawang email nako hindi kayo nag rereply makisama naman kayo pinaghirapn nmin yung pinanghulog dyan
Reply
1.0
educationa plans cheques super delay
i took 2 educational plans for my daughter for college thinking/planning way ahead it will ease a college financial burden, only to find out this time its a headache. they are just good in collecting payments yet when you late in paying you will pay a penalty. will someone from the lawmakers that they will pass a bill stating that when any preneed companies delays their payments to their clients , they will pay some penalties as well?
TO THE ADMINISTRATION OF ETERNAL PLANS=PLEASE PAY US NOW!!!! SECOND SEMESTER IS ENDING.. LUBOG NA KAMI SA UTANG....parang AWA nyo NA!!!!.Evangeline
Reply by Flora Martinez, 26 Jan, 2018
Super tutuo yan hindi pa rin kami nakakakuha ng tseke matatapos na second sem wala parin yung sa 1st sem super delayed..... !!!! Flora Martinez..2018 na Jesus..
Reply by Chito M. Tarzona, 2 Mar, 2018
likewise same situation here.
they are full of promises, and contacting them thru their customer service number is not that easy
any idea how can we resolve this legally?
Reply
1.0
Devastated
We have filed pension for my father who passed away. We filed in 2015 and until now 2018, there is no update. We are from Cebu and the staff in Cebu Eternal Plans office is not helping except to call Manila office, whose contact numbers are not answered and always directed to voice mail box.
Reply by evangeline Sintos, 17 Jan, 2018
that is very true and correct, they are not answering their phones, or they just hang up
Reply by Modesta delos Santos, 6 Apr, 2018
Until now (April 6, 2018), I haven't received the educational benefits of my daughter for 2 sems, 2017-2018. I made follow-ups at Calamba, Laguna branch, but the answer is - Ipa-follow up po uli. ANO NA KAYANG STATUS NG COMPANY? Hope to receive our claims.
Reply by Monett Garcia Valentino, 1 May, 2018
Sane here po..We filed last oct 2016 until now wala pa din po ung lum sum ng mother ko..2 yrs in the making..
Reply by Imelda A. Siapno, 2 Jun, 2018
we are all experience frustrations.. i invite you to file complaint to Insurance Commission. Im already preparing my letter of complain.
Reply by Alma Villas, 4 May, 2019
Hi Mga Mam,

We have the same experienced. Until now I never get paid my educational claims filed last June and Nov 2018. . I called up their head office Manila pero ang bastos nila hindi nagsasalita yung nag picked up nang phone. i guess its effective siguro if we will ask help from Mr Raffy Tulfo mga Ma’ams
Reply
1.0
sobrang babagal nyo ang galing sa una!!
i was calling to your head office. to follow-up my sister's check and took me a couple of month to wait for their feed back as they're always saying to "process" ( Ms Marie Santos/ Yayan Cayetano) I always ended up hang for 3 hrs to wait because they have other business on the other line i was desperate almost everyday to call but they have many excuses.
Reply by Lorelie m bello, 5 Nov, 2017
I call n natin ang ang attention niTULFO...we do experienced the same scenario sa educ ng anak ko.....
Reply by Maria robleza, 4 Jan, 2018
Ung sa mister q 2016 p nakafile hanggang ngaun to follow p rin ang nauubos ng pamasahe at pagod pabalik balik d n kayang bayadan
Reply by Cha, 23 Feb, 2018
Tama hingi na tayo tulong kay Mr.Raffy Tulfo ganun din samin nag file kami termination tapos nagbigay sila email add,nag email nako 2x hindi nag rereply nakakdismaya
Reply by cynch, 2 May, 2018
We shared same experiences...mabuti talaga na ma-media na itong eternal plans!!!we share same sentiments!!!matured na yun educ plan ng sister ko since 2016...until this time 1check palang na release nila!!!let's join forces!!!
Reply by Donnabelle Magpantay, 2 May, 2018
Hi po ask ko lng if nakuha nyo na ung cheque nyo kc same situation dn po kmi, 2 years ng patay ung father ko until now d p rn nmin nakukuha ung cheque nya.

Thanks po
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Questions & Answers

13
Questions
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noemi susan buncab
Why are you not answering questions? there's no use of asking if you do not attend to questions. I reviewed previous inquiries, questions but no answers even once, I share the same sentiments over delayed cheques. So my question is why are you ignoring inquiries.
21 Oct, 2018
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Answer
Julieta tarnate Villarey
Mam pakifollowup PO ung cast out check ko last part PO cia.kay mam ulie Mendoza PO cia nabase dito PO olongapo city.julieta tarnate villarey PO ung name ko salamat po
4 Sep, 2018
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Answer
Lucy
Bakit po laging delay ang educ plan ng anak ko..4th year na po siya ngayon 2 beses pa lang kaming nakaka avail,,everytime na tatawag kami busy saka maghintayhintay, palagi pong ganon..
23 Apr, 2018
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Company Details

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20th Floor, Citystate Center, 709 Shaw Boulevard, Pasig City, Metro Manila, Philippines
Description
Eternal Plans, Inc. is one of the leading pre-need companies in the Philippines. From its inception in 1981, the company has since carved a name for itself as a reliable pre-need company, building the future of Filipinos through its pension, education and life plans.

Eternal Plans, Inc has unfailingly honored its commitment to planholders, releasing millions of pesos in plan benefits no matter what condition the industry or the economy was in. It is one of the very few and select pre-need companies whose dealer’s license is renewed yearly by the Securities and Exchange Commission.

From its introduction into the market, Eternal Plans never ceased to look ahead until it reached the success it now enjoys - a leading pre-need company in the Philippines today.
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Last update: November 2018 - View Status

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