Eternal Plans Incorporated - Head Office

1.0 19 Reviews
Company name
Eternal Plans Incorporated - Head Office
Address
20th Floor, Citystate Center, 709 Shaw Boulevard, Pasig City, Metro Manila, Philippines
View Map
Phone Number
+632 706-3740
+632 706-3741
+632 706-3742
+632 706-3743
+632 706-3744
Mobile phone
+639778253877

Reviews

1.0

19 Reviews
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1.0
Very very slow service
Sabi nyo 6months lang yung processing para makuha yung pera, bago pa maglockdown dapat meron na yan! Sobrang tagal na nga yung 6months from the maturity date -_-
1.0
CLAIM PENSION PLAN
FOR YOUR INFORMATION. IT HAS BEEN 2 YEARS SINCE I FILED TO CLAIM MY PENSION DATED APRIL 2018. UP TO NOW THAT NO POSITIVE RESPONSED FROM HIGHER MANAGEMENT OF ETERNAL PLANS. THEIR STAFF KEEP ON PROMISING TO GIVE IT LAST DEC.2019 AND LAST FEB.2020 BUT IT WAS NOT MATERIALIZE.
1.0
Follow my son educational plan Marc.Dominic A. Marzan
January 2017 dapat may ma kuha kami 1st benefit pero wala pp kami nakuha... nk recieve nman kami sa awa ng diyos ng checque 1st benefits May 2018... akala okay na susnod sunod na but hind pala until now 2020 na hind pa uli kami na bibigyan pr sa educational ng anak... 3yrs na walang work papa nya.. yan nalang inaasahan nmen pan dagdag sa pag aaral ng anak ko.. sana nman matulungan nyo kami.. nong time na binabayaran ko yan halaos ipangutan ko para lang mabayaran ko yan... sana nman wag ganito kailangan na namen yan
1.0
Mamamatay ka na lang sa kaka antay mag release ng cheque
My dad died 9 yrs ago. I'm already a 2nd year college student. Nag matured na educational plan ko. May na receive na kaming cheque but it was way november 2018. It's almost 2020. Like ilang days na lang new year na yet wala pa ring rinerelease na cheque. Asikasuhin niyo po muna yung mga nag kiclaim kase pera ng magulang namin yan. Ang laking kickback na nakuha niyo after niyo gamitin pera namin for many years
1.0
Claims-very poor service you cant contact by phone.
I'm calling almost whole day long but even one answer i never got,they kept on dropping my call after operator im selecting option no.2 as they said for benifits claims.please improve your telephonic service as well.?
1.0
OVERALL POOR SERVICE!
Cheque releasing. It will take 6-8months for the release to happen. So be prepared to to waste your time for calling their hotline that you cant reach.

Pay them a visit and you’ll be surprise of Employees attitude especially named Maria is suuuuper ruuuude!!!!


Ask them when the cheque will be released? One simple answer its being prepared by the finance from January down to August.

With this simple review, I dont need to elaborate more if this plan is recommended or not.
1.0
NOT RECOMMENDED
Grabe sobrang grabe sa bagal ng process nila when it comes to releasing of cheque. Tapos ang hirap pa tumawag sa hotline nila. Hindi siya worth it na i-recommend sa iba. Hanggang ngaun sinasabi p din nila na for process pa rin ang ROI na kapatid ko, tapos sasabihin lang sayo antay antay lang daw on going pa.

PUBLIC USER
Reply by Jem
12 Sep, 2019
Yong sa ante q 2yrs ago pa dapat makuha,document that they been asked was already submitted pro til now wla pa! Stress na masyado kaya ipapatulfo na namin sila kc naawa na aq sa ante q.Antayin ninu!!
2.0
POOR SERVICE...
Natapos na 2 semesters , malapit na rin matapos and first sem this year hindi pa rin kayo nag bigay nag claim...Are you still there? Or baka wala na kayong funds.. mabuti pang magsara nalang kayo. huwag nang mag pa asa pa. HOY GISING NA KAYO!
1.0
Dissappointed
Ang tagal po ng claims, ilang days po ba dapat ang processing pag nasa accounting na? it takes months ang delay. and kung dati may sumasagot pa sa phone pag nag inquire ka, ngayon ring nalang maririnig. ang daming contact number ni isa walang sumasagot. bukas pa ba talaga office nyo o nag sara na?
1.0
Low rating
Why it took too long for us to receive our eduluplan check...nun pag nadedelay kami s payment napepenalize kami bakit ngaun inaabot ng buwan at taon pahiraan ang pay outnyo sa claims namin... Ginamit nyo na ang pera namin nagswesweldo na kau sa pera namin d man lng kau gunalaw na mafast track ang claims namin
PUBLIC USER
Reply by Aya Mikaela Aldana
25 May, 2019
Ang sarap po nila ipa Tulfo sa sobrang tagal mag release ng cheque. Last year pa yung akin. Mag papasukan nalang ulit hndi parin nagbibigay.
1.0
TERMINATION OF CONTRACT
Please nman ETERNAL PLAN last year (october 2017) pa kami nag submit ng mga requirements sa inyo kase pinapaterminaye ko na contract para sa educ plan ng anak ko pero until now la balita kung kelan nyo ibbgy refund nmin. Pinaghirapan nmin perang binayad kahit knkapos kmi nun time n nghhilog pa pinilit nmin mkbayad sa inyo di nmin inexpect na ganito nyo kmi ppahirapan pr mblik man lng un perang hnulog nmin sa inyo.
PUBLIC USER
Reply by Henry
12 Feb, 2019
Grabe po talaga yang Eternal Plans na yan. hindi nakakatulong sa mga tao. khit po kami grabe and dinanas dyn, maturity date na nung August 2017 pro nkuha ung cheque e March 2019 na. puro sila dahilan gang umabot ng gnun katagal. in short e ginamit pa mung uli ang pera mo kht ilang taon na nila npakinabangan. Kya ung interest nnung pera mo amounting sa mga 11k e kulang pa sa kakafollow-up sa knila. hindi lngpo tyo ang nbibiktima nitong company na to kundi marami pa po. Kc one time nung nkhold ako sa knila over the phone e napapakinggan kopo ung isang line nila n gnun dn ang problema, walang tamang sagot na mkuha kung klan mkukuha ung pera nila at same palusot dn tulad ng sinasagot nila skin. Kya itong Eternal PLans e walang kwentang investment, hnd makakatulong sa mamamayan kundi stress at hinanakit lng mahihita mo dito. Kya sa mga mamamayan ntin dyn na ngbabalak kumuha ng anumang PLAN kuno e HUWAG na po, phirap lng ang mapapala nyo dto. Mas maigi pang ipunin mo ung perang ihuhulog mo dito at wala kpng stress at anytime e mkukuha mo pa.
1.0
Bad Customer Service
My daughter's educational plan cheque for the 1st semester and 2nd semester of 2017-2018 has been delayed for many months now. When I asked the Eternal office in Cebu when will the cheque be released, they don't have any idea and though they make follow-ups, they can only wait for what cheque to come. They only receive just a few cheques in a week and that already includes life plans. They advised to contact the head office which is a hassle since it will be a long distance call. I called several times using my cellphone and most of the time no one picks up. In few cases, I was able to speak to a representative but the one in-charge is not also available and and have to call back again. In two other scenarios, I was put on hold for around 2-3 minutes trying to connect me and then call got disconnected.

This experience is quite frustrating. I thought of sending a letter of complaint to Insurance Commission to give attention to this bad practice. They are only good at collection but not good at providing due service to their plan holders.
PUBLIC USER
Reply by rolan constantino
29 Nov, 2019
I feel ya, fella! do it and i'm right at your back. give me a ring when you need ********
1.0
Termination
Pls naman eternal plans kahit kulang yung pera sa educational plan ng anak ko,sna mkablik khit papano.pinapaterminate ko na yung smin since last year ,nagbigay kayo email nakaka dlawang email nako hindi kayo nag rereply makisama naman kayo pinaghirapn nmin yung pinanghulog dyan
1.0
educationa plans cheques super delay
i took 2 educational plans for my daughter for college thinking/planning way ahead it will ease a college financial burden, only to find out this time its a headache. they are just good in collecting payments yet when you late in paying you will pay a penalty. will someone from the lawmakers that they will pass a bill stating that when any preneed companies delays their payments to their clients , they will pay some penalties as well?
TO THE ADMINISTRATION OF ETERNAL PLANS=PLEASE PAY US NOW!!!! SECOND SEMESTER IS ENDING.. LUBOG NA KAMI SA UTANG....parang AWA nyo NA!!!!.Evangeline
PUBLIC USER
Reply by Flora Martinez
26 Jan, 2018
Super tutuo yan hindi pa rin kami nakakakuha ng tseke matatapos na second sem wala parin yung sa 1st sem super delayed..... !!!! Flora Martinez..2018 na Jesus..
PUBLIC USER
Reply by Chito M. Tarzona
2 Mar, 2018
likewise same situation here.
they are full of promises, and contacting them thru their customer service number is not that easy
any idea how can we resolve this legally?
1.0
Devastated
We have filed pension for my father who passed away. We filed in 2015 and until now 2018, there is no update. We are from Cebu and the staff in Cebu Eternal Plans office is not helping except to call Manila office, whose contact numbers are not answered and always directed to voice mail box.
PUBLIC USER
Reply by evangeline Sintos
17 Jan, 2018
that is very true and correct, they are not answering their phones, or they just hang up
PUBLIC USER
Reply by Modesta delos Santos
6 Apr, 2018
Until now (April 6, 2018), I haven't received the educational benefits of my daughter for 2 sems, 2017-2018. I made follow-ups at Calamba, Laguna branch, but the answer is - Ipa-follow up po uli. ANO NA KAYANG STATUS NG COMPANY? Hope to receive our claims.
PUBLIC USER
Reply by Monett Garcia Valentino
1 May, 2018
Sane here po..We filed last oct 2016 until now wala pa din po ung lum sum ng mother ko..2 yrs in the making..
PUBLIC USER
Reply by Imelda A. Siapno
2 Jun, 2018
we are all experience frustrations.. i invite you to file complaint to Insurance Commission. Im already preparing my letter of complain.
PUBLIC USER
Reply by Alma Villas
4 May, 2019
Hi Mga Mam,

We have the same experienced. Until now I never get paid my educational claims filed last June and Nov 2018. . I called up their head office Manila pero ang bastos nila hindi nagsasalita yung nag picked up nang phone. i guess its effective siguro if we will ask help from Mr Raffy Tulfo mga Ma’ams
See All 19 Reviews

Questions & Answers

13
Questions
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noemi susan buncab
21 Oct, 2018
Why are you not answering questions? there's no use of asking if you do not attend to questions. I reviewed previous inquiries, questions but no answers even once, I share the same sentiments over delayed cheques. So my question is why are you ignoring inquiries.
Julieta tarnate Villarey
4 Sep, 2018
Mam pakifollowup PO ung cast out check ko last part PO cia.kay mam ulie Mendoza PO cia nabase dito PO olongapo city.julieta tarnate villarey PO ung name ko salamat po
Lucy
23 Apr, 2018
Bakit po laging delay ang educ plan ng anak ko..4th year na po siya ngayon 2 beses pa lang kaming nakaka avail,,everytime na tatawag kami busy saka maghintayhintay, palagi pong ganon..
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Company Details

Location map
20th Floor, Citystate Center, 709 Shaw Boulevard, Pasig City, Metro Manila, Philippines Get Directions
Description
Eternal Plans, Inc. is one of the leading pre-need companies in the Philippines. From its inception in 1981, the company has since carved a name for itself as a reliable pre-need company, building the future of Filipinos through its pension, education and life plans.

Eternal Plans, Inc has unfailingly honored its commitment to planholders, releasing millions of pesos in plan benefits no matter what condition the industry or the economy was in. It is one of the very few and select pre-need companies whose dealer’s license is renewed yearly by the Securities and Exchange Commission.

From its introduction into the market, Eternal Plans never ceased to look ahead until it reached the success it now enjoys - a leading pre-need company in the Philippines today.
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Verified Business

Eternal Plans Incorporated - Head Office - company profile is confirmed by company owner / representative person / directory administrator.
Last update: September 2020 - View Status


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