Reviews of Eternal Plans Incorporated - Head Office

Here you will find reviews about Eternal Plans Incorporated - Head Office. All reviews are checked and confirmed by our administrator, so these reviews you can trust.
1.1

15 Reviews
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1.0
Claims-very poor service you cant contact by phone.
I'm calling almost whole day long but even one answer i never got,they kept on dropping my call after operator im selecting option no.2 as they said for benifits claims.please improve your telephonic service as well.?
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1.0
OVERALL POOR SERVICE!
Cheque releasing. It will take 6-8months for the release to happen. So be prepared to to waste your time for calling their hotline that you cant reach.

Pay them a visit and you’ll be surprise of Employees attitude especially named Maria is suuuuper ruuuude!!!!


Ask them when the cheque will be released? One simple answer its being prepared by the finance from January down to August.

With this simple review, I dont need to elaborate more if this plan is recommended or not.
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1.0
NOT RECOMMENDED
Grabe sobrang grabe sa bagal ng process nila when it comes to releasing of cheque. Tapos ang hirap pa tumawag sa hotline nila. Hindi siya worth it na i-recommend sa iba. Hanggang ngaun sinasabi p din nila na for process pa rin ang ROI na kapatid ko, tapos sasabihin lang sayo antay antay lang daw on going pa.

Reply by Jem, 12 Sep, 2019
Yong sa ante q 2yrs ago pa dapat makuha,document that they been asked was already submitted pro til now wla pa! Stress na masyado kaya ipapatulfo na namin sila kc naawa na aq sa ante q.Antayin ninu!!
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2.0
POOR SERVICE...
Natapos na 2 semesters , malapit na rin matapos and first sem this year hindi pa rin kayo nag bigay nag claim...Are you still there? Or baka wala na kayong funds.. mabuti pang magsara nalang kayo. huwag nang mag pa asa pa. HOY GISING NA KAYO!
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1.0
Dissappointed
Ang tagal po ng claims, ilang days po ba dapat ang processing pag nasa accounting na? it takes months ang delay. and kung dati may sumasagot pa sa phone pag nag inquire ka, ngayon ring nalang maririnig. ang daming contact number ni isa walang sumasagot. bukas pa ba talaga office nyo o nag sara na?
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1.0
Low rating
Why it took too long for us to receive our eduluplan check...nun pag nadedelay kami s payment napepenalize kami bakit ngaun inaabot ng buwan at taon pahiraan ang pay outnyo sa claims namin... Ginamit nyo na ang pera namin nagswesweldo na kau sa pera namin d man lng kau gunalaw na mafast track ang claims namin
Reply by Aya Mikaela Aldana, 25 May, 2019
Ang sarap po nila ipa Tulfo sa sobrang tagal mag release ng cheque. Last year pa yung akin. Mag papasukan nalang ulit hndi parin nagbibigay.
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1.0
TERMINATION OF CONTRACT
Please nman ETERNAL PLAN last year (october 2017) pa kami nag submit ng mga requirements sa inyo kase pinapaterminaye ko na contract para sa educ plan ng anak ko pero until now la balita kung kelan nyo ibbgy refund nmin. Pinaghirapan nmin perang binayad kahit knkapos kmi nun time n nghhilog pa pinilit nmin mkbayad sa inyo di nmin inexpect na ganito nyo kmi ppahirapan pr mblik man lng un perang hnulog nmin sa inyo.
Reply by Henry, 12 Feb, 2019
Grabe po talaga yang Eternal Plans na yan. hindi nakakatulong sa mga tao. khit po kami grabe and dinanas dyn, maturity date na nung August 2017 pro nkuha ung cheque e March 2019 na. puro sila dahilan gang umabot ng gnun katagal. in short e ginamit pa mung uli ang pera mo kht ilang taon na nila npakinabangan. Kya ung interest nnung pera mo amounting sa mga 11k e kulang pa sa kakafollow-up sa knila. hindi lngpo tyo ang nbibiktima nitong company na to kundi marami pa po. Kc one time nung nkhold ako sa knila over the phone e napapakinggan kopo ung isang line nila n gnun dn ang problema, walang tamang sagot na mkuha kung klan mkukuha ung pera nila at same palusot dn tulad ng sinasagot nila skin. Kya itong Eternal PLans e walang kwentang investment, hnd makakatulong sa mamamayan kundi stress at hinanakit lng mahihita mo dito. Kya sa mga mamamayan ntin dyn na ngbabalak kumuha ng anumang PLAN kuno e HUWAG na po, phirap lng ang mapapala nyo dto. Mas maigi pang ipunin mo ung perang ihuhulog mo dito at wala kpng stress at anytime e mkukuha mo pa.
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1.0
Bad Customer Service
My daughter's educational plan cheque for the 1st semester and 2nd semester of 2017-2018 has been delayed for many months now. When I asked the Eternal office in Cebu when will the cheque be released, they don't have any idea and though they make follow-ups, they can only wait for what cheque to come. They only receive just a few cheques in a week and that already includes life plans. They advised to contact the head office which is a hassle since it will be a long distance call. I called several times using my cellphone and most of the time no one picks up. In few cases, I was able to speak to a representative but the one in-charge is not also available and and have to call back again. In two other scenarios, I was put on hold for around 2-3 minutes trying to connect me and then call got disconnected.

This experience is quite frustrating. I thought of sending a letter of complaint to Insurance Commission to give attention to this bad practice. They are only good at collection but not good at providing due service to their plan holders.
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1.0
Termination
Pls naman eternal plans kahit kulang yung pera sa educational plan ng anak ko,sna mkablik khit papano.pinapaterminate ko na yung smin since last year ,nagbigay kayo email nakaka dlawang email nako hindi kayo nag rereply makisama naman kayo pinaghirapn nmin yung pinanghulog dyan
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1.0
educationa plans cheques super delay
i took 2 educational plans for my daughter for college thinking/planning way ahead it will ease a college financial burden, only to find out this time its a headache. they are just good in collecting payments yet when you late in paying you will pay a penalty. will someone from the lawmakers that they will pass a bill stating that when any preneed companies delays their payments to their clients , they will pay some penalties as well?
TO THE ADMINISTRATION OF ETERNAL PLANS=PLEASE PAY US NOW!!!! SECOND SEMESTER IS ENDING.. LUBOG NA KAMI SA UTANG....parang AWA nyo NA!!!!.Evangeline
Reply by Flora Martinez, 26 Jan, 2018
Super tutuo yan hindi pa rin kami nakakakuha ng tseke matatapos na second sem wala parin yung sa 1st sem super delayed..... !!!! Flora Martinez..2018 na Jesus..
Reply by Chito M. Tarzona, 2 Mar, 2018
likewise same situation here.
they are full of promises, and contacting them thru their customer service number is not that easy
any idea how can we resolve this legally?
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1.0
Devastated
We have filed pension for my father who passed away. We filed in 2015 and until now 2018, there is no update. We are from Cebu and the staff in Cebu Eternal Plans office is not helping except to call Manila office, whose contact numbers are not answered and always directed to voice mail box.
Reply by evangeline Sintos, 17 Jan, 2018
that is very true and correct, they are not answering their phones, or they just hang up
Reply by Modesta delos Santos, 6 Apr, 2018
Until now (April 6, 2018), I haven't received the educational benefits of my daughter for 2 sems, 2017-2018. I made follow-ups at Calamba, Laguna branch, but the answer is - Ipa-follow up po uli. ANO NA KAYANG STATUS NG COMPANY? Hope to receive our claims.
Reply by Monett Garcia Valentino, 1 May, 2018
Sane here po..We filed last oct 2016 until now wala pa din po ung lum sum ng mother ko..2 yrs in the making..
Reply by Imelda A. Siapno, 2 Jun, 2018
we are all experience frustrations.. i invite you to file complaint to Insurance Commission. Im already preparing my letter of complain.
Reply by Alma Villas, 4 May, 2019
Hi Mga Mam,

We have the same experienced. Until now I never get paid my educational claims filed last June and Nov 2018. . I called up their head office Manila pero ang bastos nila hindi nagsasalita yung nag picked up nang phone. i guess its effective siguro if we will ask help from Mr Raffy Tulfo mga Ma’ams
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1.0
sobrang babagal nyo ang galing sa una!!
i was calling to your head office. to follow-up my sister's check and took me a couple of month to wait for their feed back as they're always saying to "process" ( Ms Marie Santos/ Yayan Cayetano) I always ended up hang for 3 hrs to wait because they have other business on the other line i was desperate almost everyday to call but they have many excuses.
Reply by Lorelie m bello, 5 Nov, 2017
I call n natin ang ang attention niTULFO...we do experienced the same scenario sa educ ng anak ko.....
Reply by Maria robleza, 4 Jan, 2018
Ung sa mister q 2016 p nakafile hanggang ngaun to follow p rin ang nauubos ng pamasahe at pagod pabalik balik d n kayang bayadan
Reply by Cha, 23 Feb, 2018
Tama hingi na tayo tulong kay Mr.Raffy Tulfo ganun din samin nag file kami termination tapos nagbigay sila email add,nag email nako 2x hindi nag rereply nakakdismaya
Reply by cynch, 2 May, 2018
We shared same experiences...mabuti talaga na ma-media na itong eternal plans!!!we share same sentiments!!!matured na yun educ plan ng sister ko since 2016...until this time 1check palang na release nila!!!let's join forces!!!
Reply by Donnabelle Magpantay, 2 May, 2018
Hi po ask ko lng if nakuha nyo na ung cheque nyo kc same situation dn po kmi, 2 years ng patay ung father ko until now d p rn nmin nakukuha ung cheque nya.

Thanks po
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1.0
With thorough follow ups with you Eternal Plans my niece and nephew are pisst off with your answers
With thorough follow ups with you Eternal Plans my niece and nephew are pisst off with your answers, you staff and signatories, where is your customer service here?
My niece been spending calls for follow ups, when checks will be ready for process. Meaning if it is for process it will take a long time, it is not yet for release.
Pls. improve your service.

Baguio City, Philippines
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1.0
Every time we follow up the check if i'ts available, the Customer Rep. always says "for Approval pa po" or "processing po or for release". Paasa kayo! kung ready na ang check, why you're not able to release it?
dami nyung satsat!.Wala da yung mag pipirma, nka OB o di naman kaya nka leave? yung totoo, my balak pa ba talagang pirmahan yung check or hindi!. Walang kwenta yang Insurance Company nyu! IBALIK NYU NA LANG YUNG MGA BINAYAD NAMIN SAENYO!!!!!!!

Reply
1.0
We filed an insurance claim last June and more than 8 months later it is still 'for approval'. Eternal plans is a scam. Your planholders pay on time but you are way delayed in processing claims. Delayed release of claims is no different than stealing is because you are still earning from the premiums paid by the customers while you are holding the money.

Not recommended to others na gusto mag invest.
Reply by Andy Santos, 29 May, 2017
tama, visit www.eternalplans.net to view all the complains na nag avail ng plans sa eternal.
Reply by Grace wong, 30 Jul, 2017
Same with my mom dapat nakuha na ang ROI however wala pa rin mag iisang taon na. Ano po ba dapat gawin
Reply by jhen, 20 Sep, 2019
I already wrote the insurance commission dahil mahigit 1 year na walang balita sa claims ng father ko and sumulat nman sa kanila ang insurance commission giving 10 days for the EPI to respond but until now wala pang balita. Bankrupt na cguro ang Eternal tsk tsk..Never ko itong irerecommend ang EPI sa mga kakilala ko.
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