Review Beware stay clear of these incompetent bad company!


1.0
Beware stay clear of these incompetent bad company!
Took my sons expensive galaxy note 3 cell to these guys.Tech JR to install a sim sd card slot so he could add more memory. Phone had no issues. But the tech damaged the motherboard so it now doesnt work at all. CRS meet with JR and his supervisor as they continued to state they were not at fault and to prove they broke it. Stated phone was already broken.They lied. So why would would they instal a new sim sd slot in thw cell if broken? I had a tech from Absenthub next door stand witness.He saw the phone before and after. Knew it was working. Saw that They damaged the cell when he looked at the motherboard.
Pines supervisor and JR lied said they told us as they tell everyone who brings them cell phones for repair that they dont guarantee and may damage the cell phones more and they are not responsible. They also gave a receipt stating cell works no issues.Pines supervisor complained to Accenthubs Boss of Randy not to get involve. To withdraw hes statement to his knowledge of what Pines tech had done. So Accenthubs boss has threatened to terminate Randy for assisting us and doing what was right.Randy explained to his boss what pines did was wrong but his boss did not care. Is considering resigning. CRS has acknowledge the wrongdoing and tried to get Pines to acknowledge there mistake and repair or replace phone but pines supervisor refused.So CRS told them we will file with DTI .So I have taken this complaint to DTI.

Reply to Review

Sign-in Required

Please sign-in or register in order to reply to this review.

Sign inRegister
BACK TO TOP