Review Terrible Customer Service Of Office Personnel-Naguilian Cosmopolitan Hotel Branch

I confirmed from the SM City Baguio Branch that my parcel is already at their storage branch and so I went at the Naguilian Baguio branch of 2Go Express. I already came to their office to pick up the item so that the delivery man won't have trouble finding my house, but the lady there won't release to me my item since they haven't sorted out all of the items that they received. She said I would just have to wait for the delivery. Till now I haven't received my item.