Review giving wrong information/poor performance

Why when i checked my parcel tracking number CH********US, it said it was already been received on May 24, 2019 when in fact the item form registry notice from the post office was only been given to the recipient on May 27?. The item was not yet received for the reason that there was charges that's need to clarify 1st before settling it.

The used item was 2 year old at the time i bought it, so i am very confused why the custom needs to charge it with a hefty amount.