Review Customer Service is Non Existent

I have visited the Globe office 11 times to date to try and stop Innove double charging me for Netflix. I am paying for Netflix direct with my credit card and have shown the customer service people my bank statement many times and they assure me the billing will stop and I will get reimbursed. This has been going on for years and still they charge me 402 pesos a month on my broadband bill. I'm really sick and tired of this and now am considering legal action and will sue for damages, reimbursement and legal fees.